Call Center Agent/Customer Service Position Available In Fulton, Georgia

Call Center Agent/Customer Service 5.0 5.0 out of 5 stars 1661 Metropolitan Parkway SW, Atlanta, GA 30315

Job Summary Scope of Work/Key Responsibilities:

Monitor answer telephone system and take calls from Parents, Schools, Citizens Make return calls to Parents, Schools and Citizens. Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact Escalate incidents as dictated. Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed Remotely connect to user computers and assist with resolving issues as necessary. Perform proactive support activities including but not limited to: Provide support for APS IT projects (as needed). Installing and setting up Air Watch on mobile devices Ensuring that antivirus software installed on all machines and scans are completed routinely. Update user and asset information in database (as necessary) • Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient. Maintain exceptional customer service posture at

ALL TIMES.

Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes. Record and submit checklists or other documentation as may be required.

Job Types:

Full-time, Contract Pay:

$18.00 per hour Expected hours: 37.5 per week

Shift:

Morning shift Ability to

Commute:

Atlanta, GA 30310 (Preferred) Ability to

Relocate:

Atlanta, GA 30310: Relocate before starting work (Preferred)

Work Location:

In person