call center representative Position Available In Fulton, Georgia

jobs
office and administrative support occupations
call center representative
call center representative.
duluth, georgia
posted today job details summary $17 – $18 per hour
temporary
high school
category
office and administrative support occupations
reference
AB_4749568
Our client is a leading healthcare organization with an upcoming class for Call Center Representatives in Duluth, GA. This position is remote, however, candidates MUST live within 1-hour of Duluth, GA. Candidates must pass 2 required assessments and complete 2 video interviews for this position. Please review details below carefully before ing.
Employees MUST work nights and weekends, no exceptions. Shifts vary between 8am-9:30pm EST. Holidays are required as well.
Candidates must have open availability to work between the hours above. The schedule will change periodically during training.
Breaks are scheduled, no accommodations.

NO TIME OFF

during the first 90 days, no exceptions.
This position requires you to be on camera 100% of the time.
2+ years of customer service and call center experience required.
If you are not able to work from home due to outages (power/internet) you WILL be required to come into the office.
Equipment provided excluding desk and chair. 3-5 inch Internet cable will be provided, talent must provide their own if they a longer one.
Equipment must be returned to the original location once the assignment ends.

salary:

$17 – $18 per hour
shift: First
work hours: 12 PM – 8 PM
education: High School Responsibilities Responds professionally to inquiries from internal/external customers. High volume inbound calls, data entry, inputting customer information into medical records software, problem/conflict resolution. Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization’s philosophy of providing extraordinary customer relations and quality service. Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed. Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery. Develop a full awareness of the way performance and actions affect members and Member Service. Contact Center’s (MSCC) performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted). The essential functions of this role include:
working weekends Skills
Call Center Support
Telephone Etiquette
Basic Software Skills
Typing Skills
Basic Computer Skills
Industry Representative
Patient Support Qualifications
Years of experience: 0 years
Experience level: Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.