Call Center Representative – On-site Position Available In Fulton, Georgia

Job Description:

WHO WE ARE

At HHS Tech Group (HTG), our work matters, and eachof us makes a difference in the lives of people every day. HTG is aleader in the development and delivery of innovative, purpose-builtmodular software and technology solutions to clients in thecommercial and government sectors.

WHAT WE DO

HHS Tech Groupcreates innovative, purpose-built technology products andsolutions, resulting in value and positive, quantifiable impact forour clients and the people they serve. Our people bring oursoftware to life through collaborative relationships with ourclients, working as a team, helping to solve complex problems thatcreate positive personal and community impact for the people ourclients serve. Each day, our software products and our people aremaking a difference.

OUR PEOPLE MATTER MOST

Improving the lives ofothers and making an impact daily is no simple task. We arededicated to our team’s professional and personal growth andwell-being. Some key rewards and benefits include: Generouslysponsored Medical Insurance Fully paid premiums on dental, vision,life and disability insurance. Generous 401k matching program (100%match up to 6%) Tuition and Certification reimbursement Open PTOpolicy Join us!

WHO WE ARE HIRING

Call Center Representative TheCall Center Representative will be responsible for Call centeractivities and support; focus is on healthcare providers Medicaidenrollment activity and on processing new applications andre-validation procedures pertaining to applications and ensuringenrollment process support for providers.

WHAT YOU WILL DO

The CallCenter Representative will gather information, assess caller needs,research and resolve inquiries and document calls. Provide clearand concise information regarding provider status, eligibility andprovider enrollment status. Follow documented policies andprocedures including call handling and escalations. The Call CenterRepresentative will possess demonstrated ability to perform wellunder pressure, meet or exceed deadlines, be a team player and bewilling to solve difficult problems. You must have excellentdecision-making and critical-thinking skills. Your ability toevaluate and analyze complex information is second to none, and youhave a natural desire to help people understand things that arehard to understand.

Responsibilities:

Identify customer needs,clarify information, and provide solutions and/or alternativesManaging inbound calls and making outbound calls to follow-up onprevious inquiries related to Medicaid provider enrollments Keeprecords of all conversations and engagements in the call centerdatabase Build sustainable relationships and engage customersScreening, tracking, and processing incoming Medicaid providerenrollments Performing provider file updates and file maintenancePrepare and respond to audit requests Communicating directly withother call center personnel, internal departments, providers,auditors, supervisors, and stakeholders with Medicaid and StateAgencies Conducts enrollment and update training Meet qualitycontrols and production standards Occasionally attend trainingseminars to improve knowledge and performance level Other duties asassigned

Minimum Requirements:

At least 1 year of previousexperience in a customer service or support role handling inboundand/or outbound phone calls as well as email inquiries Priorexperience handling Medicaid related calls Ability to work in ourCall Center Ability to effectively use all available resources toprovide the right response or direction quickly Skill in writingconcise, grammatically correct correspondence and notes, withstrong typing and writing skills for clear communicationFamiliarity with CRM systems and practices Demonstrated ability toadhere to policies and procedures with flexibility and adaptabilityCustomer focus, attention to detail, and the ability to adapt todifferent personality types Ability to multi-task, set priorities,and manage time effectively enough to maintain set performanceexpectations Ability to learn new processes, procedures, softwareprograms and systems quickly Ability to work independently as wellas in a team environment within an office setting Ability todemonstrate proficiency in the use of the MS Office Suite andnavigation within the most recent versions of the Windows OperatingSystem Understanding of standard HIPAA protocols

High School DegreePreferred Requirements:

2 years of previous experience in acustomer service or support role handling inbound and/or outboundphone calls as well as email inquiries Experience screening,tracking, and processing Medicaid provider enrollments Priorexperience working in a Healthcare setting and/or Medicaid StateAgencies Experience in conducting training remotely College DegreeOther relevant experience