Client Service Representative Position Available In Fulton, Georgia

Client Service Representative 4.1 4.1 out of 5 stars Atlanta, GA 30327 • Hybrid work

About Power Support Partners:

Power Support Partners is founded on the idea that a business can sincerely improve the world. We are a group of entrepreneurs, creatives, and technologists who set out to build a team of people that sincerely believes in our values: Love People, Improving Always, Together We Win, and Executing with Excellence. Our main service is installing and maintaining standby generators for power outages which helps people through some of the most difficult moments of their lives. By the need of 2024, we will have 10 locations across the Southeast. The Inside Sales team supports our customers across all of our locations.

Role Summary:

The Client Service Representative role is integral to ensuring high-quality client interactions and service delivery related to generator maintenance, monitoring, service, and warranties. This role demands active management and coordination of these service tasks, aiming to enhance client satisfaction, optimize service delivery processes, and uphold the company’s standards and values.

ResponsibilitiesProcess:

Manage and Support:

Be a productive member of a team responsible for the day-to-day management of generator services, including maintenance, monitoring, service tasks, warranty sales, and follow-ups, ensuring timely and efficient completion of tasks and customer communication related to each of these services offered.

Process Improvement:

Identify efforts to refine and enhance service delivery processes, focusing on reducing inefficiencies, improving client experience, and fostering continuous improvement for customer care – report these ideas and enhancements to your manager.

Client Relationships:

Develop and maintain strong relationships with clients by understanding, meeting, and/or exceeding their needs and expectations through effective service coordination.

Collaboration:

Work closely with other departments, including operations team members, service technicians, and dispatch managers, to ensure a seamless and positive client experience across all touchpoints.

Communication:

Maintain effective communication channels within the team and with clients, ensuring clarity, responsiveness, and a positive service experience.

On-Call Rotation:

Work in a rotating on-call every 5-6 weeks. In-Office with

Hybrid Option:

Work in office the first 30-60 days during training, then transition to a hybrid schedule.

Requirements:

Experience:

3-5 years of relevant experience in service coordination or client experience roles, preferably within the generator service industry or related fields.

Communication Proficiency:

Exceptional communication skills, including the ability to effectively communicate with clients and team members across various channels.

Problem-Solving:

Strong problem-solving skills, with the ability to address and resolve service-related issues promptly and effectively.