Client Support Specialist Position Available In Fulton, Georgia

Client Support Specialist :

(EES)

ATLANTA, GA

Position Type
Full time
Requisition ID
30467
Level of Education
Years of Experience
About Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. – Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
Job Description
Job Summary/Objective
As a Client Support Specialist you will serve as the primary point of contact for clients seeking support. You will work closely with internal teams to resolve client issues, improve service delivery, and enhance customer satisfaction. Your role involves a blend of technical support, client advocacy, and administrative responsibilities, contributing to the overall success and efficiency of our operations.

Essential Functions and Responsibilities:

Act as the primary point of contact for clients, promptly responding to inquiries via phone, email, or in person.
Collaborate with internal technical teams to escalate complex issues, ensuring timely resolution and providing regular updates to clients.
Identify trends or recurring issues in client inquiries and work proactively to address root causes, contributing to product quality and customer satisfaction improvements.
Provide feedback to internal teams based on client insights, advocating for enhancements or new features.
Participate in ongoing training and professional development to stay current on product knowledge, technical skills, and industry trends.
Maintain a positive and professional demeanor in all client interactions, striving to exceed expectations and reinforce client loyalty.
Perform various Mail Center activities, such as sorting, metering, folding, inserting, delivery, and pickup.
Operate mailing, print, or scanning equipment and perform shipping, receiving, and print tasks.
Complete daily floor walks, restocking office supplies, kitchens, and cafes.
Participate in cross-training and support special projects as assigned.
Follow security and privacy policies to protect informational assets.
Perform other duties as required, including repetitive motion tasks and working at a computer for extended periods.

Required Skills and Qualifications:

High school diploma or equivalent.
Proficiency in keyboarding and Windows environment PC skills (Word, Excel, and PowerPoint preferred).
Experience running mail posting equipment is a plus.
Willingness and availability to work additional hours if assigned.
Ability to effectively work individually or in a team environment.
Competency in performing multiple functional tasks.
Ability to meet employer’s attendance policy.
Ability to read, write, and speak English.
Ability to learn various other programs and applications as necessary and/or required.
High energy level with excellent interpersonal skills, a positive attitude, professional presence, and exceptional customer service.
Required to work at a computer for long periods.
Required to stand, walk, simple grasp, reach with hands and arms.
Required to regularly sit, talk, or hear.
Required to possess close vision and ability to focus.
Conditions may include office environment, computer room, production floor, warehouse, and shipping/receiving; occasional exposure to dust, dirt, toner, ink, and other environmental factors is possible.
Repetitive motion is required; may require twisting/bending/climbing.
May lift up to 25 lbs. frequently.
Comfortable with computers and adaptable to using new software and technology
“The pay range for this position starts at $18/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Exela recruiters or representatives will only contact you from emails ending with exelaonline, exelatech, lexicode, rustconsulting or ersgroup. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.