Contact Center Representative – Remote Position Available In Fulton, Georgia
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Job Description
Contact Center Representative –
Remote Job Employer Name:
SpiderID:
13824610
Location:
Atlanta, Georgia
Date Posted:
8/27/2024
Wage:
Negotiable
Category:
Customer Service/Technical Support
Job Code:
2024-10
Job Description:
Description:
Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs.
Responsibilities:
Supports customer to submit and process transactions
- Assists customer with identifying and resolving processing issues and website access inquires
- Supports inbound calling, outbound calling, email, web chat and outreach to customers
- Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
- Meet Quality Assurance Requirements and other key performance metrics
Qualifications:
US Citizen with a High School Diploma or G.E.D. 1+ years of experience in a call center environment. Demonstrated proficiency with MS Office products and common workplace internet software and applications.
Additional Preferred Skills and Qualifications:
- Ability to successfully adapt and perform during times of high call volume.
- Ability to provide effective customer service and deal tactfully and courteously with the public.
- Strong written and verbal communication skills.
- Strong listening ability to interpret and clarify information being provided by customers.
- Strong commitment to providing quality service.
- Ability to foster a good working relationship and rapport with customers.
- Keen attention to detail and accuracy.
#cjpost
Job Criteria:
Start Date:
Position Type:
Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
Contact Name:
Dunhill Professional Search
