Customer Care Associate (Bilingual) Position Available In Fulton, Georgia
Tallo's Job Summary: Customer Care Associate (Bilingual) position available in Atlanta, Georgia. Responsibilities include supporting chain managers, resolving customer inquiries, and participating in meetings. This 6+ month contract-to-hire role requires fluency in English and Spanish, 1+ year of call center experience, and proficiency in Salesforce and MS Office. Benefits package offered. Authorized US work authorization required.
Job Description
Customer Care Associate (Bilingual)
Atlanta, Georgia
Contract
Customer Care Associate
Immediate opportunity for a Customer Care Associate to join a top-notch company experiencing rapid growth!
RESPONSIBILITIES
Support chain managers in helping to define, grow, and maintain relationships with chain account buyers to proactively define their future needs.
Leverage ongoing contact with chain customers to support relevant programs/initiatives from Sales and Marketing.
Assist chain managers with identifying, preparing, and/or documenting chain-account related collateral (e.g., account status, reporting trends, sales presentations).
Identify and expedite ongoing issues/problems with a given chain, assisting in the planning and coordination of solutions.
Participate in chain customer meetings as appropriate to ensure awareness, understanding, and involvement in operational issues and potential revenue opportunities.
Build, maintain, and demonstrate in-depth working knowledge of all technology and/or reports required (e.g., 9ci) to support chain customer requests.
Monitor and resolve problems, questions, and/or inquiries from customers, drivers, and sales team members regarding chain customer account details (e.g., one-off changes to chain account orders, requests for delivery information, inquiries for relevant documents).
Triage/send incoming non-chain customer care e-mails/calls/e-inquiries to other parts of Enterprise Business Services (e.g., AP, AR) (e.g., Sales) as appropriate.
Work collaboratively with other internal team members and chain customers as needed to obtain required information from and share results with appropriate stakeholders.
This is a 6+ month contract-to-hire position in Smyrna. Enjoy an onsite work environment.
Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.
REQUIRED SKILLS
1+ years of experience in a customer care role in a call center environment
Fluent in English and Spanish, written and verbal
Experience with internet-based phone systems
Salesforce
MS Office proficiency
Detail-oriented
Excellent communication skills
High school diploma
PREFERRED SKILLS
Bachelor’s degree
Associate’s degree
CRM
Database query
Must be authorized to work in the US. Sponsorships are not available.
