Customer Service/Associate Client Support Consultant Position Available In Fulton, Georgia

264888

Date:

05152025
Service

CUSTOMER SERVICEASSOCIATE CLIENT SUPPORT CONSULTANT

Alpharetta, Gia, United States
Now
Connect now, later
Description
ADP is hiring Associate Client Support Consultants.
Are you ready to join apany offering career advancement opportunities throughout your career journey?
Do you want to join apany with awardwinning training and worldclass service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP’s frontline for solving clients’ challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands.
The nature of what you do every day will not change your #1 goal is to help clients who have between 1 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. T will be no shortage of new questions you’ll receive, which will keep things interesting, and our topranked training will help to set you up for success!
To thrive in this role, you must befortable working in a metricsdriven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, yourmunication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career but friendships that last in apany that values inclusion.
Ready to #MakeYourMark? now!
To learn more about Client Services at ADP, watch : adp.careersClient_Services_Videos

WHAT YOU’LL DO

Responsibilities
What you can expect on a typical day:
Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Learn. You will continually upgrade your knowledge and skills on payroll, including federal and statepliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
Organize. You ad to a daily schedule andanize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE

Required Qualifications
At least one year of experience in a customer service environment or as an HRHRIS practitioner with systems experience.
Able to work overtime hours during peak seasons.
Call center experience is preferred.
A college degree is great but not required. What’s more important is having the skills to do the job.

Other acceptable experiences could include:

Experience noted above, OR
Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline,mitment, and problemsolving abilities you have developed and are excited to provide an environment w you can continue to make a meaningful impact.

YOU’LL LOVE WORKING BECAUSE YOU CAN

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups to connect globally with networks and allies who mon interests and experiences.
Grow your career in an agile, fastpaced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Bestinclass benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and wellbeing. We’re to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being t for one another.
Join apanymitted to giving back and generating a lasting, positive impact upon themunities in which we work and live.
Get paid to pay it forward. Companypaid time off for volunteering for causes you care about.
What are you waiting for? now!
A little about

ADP:

We are aprehensive global provider of cloudbased human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, andpliance expertise. We believe our people make all the difference in cultivating a downtoearth culture that embraces our core values, wees ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemedanizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at

ADP:

ADP ismitted to an inclusive, diverse and equitable workplace, and is furthermitted to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at

ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and fullpliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click jobs.adplifeatadp to learn more about ADP’s culture and our full set of values.