Customer Service Rep – 362794-en_US Position Available In Fulton, Georgia
Tallo's Job Summary: As a Customer Service Representative at RXO in Last Mile, your role involves assisting customers and business partners via phone and email, handling complaints professionally, diagnosing and resolving issues, monitoring delivery progress, verifying stamps, and processing changes to orders. Requirements include Microsoft Office proficiency, customer service skills, multitasking ability, and a high school diploma. RXO offers competitive pay, benefits, and a supportive team environment for career growth opportunities. Join us at RXO for a rewarding career experience.
Job Description
Accelerate your career at RXO.RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, were revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Customer Service Representative in Last Mile at RXO, you will ensure that we deliver on our promise of outstanding service. Youll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, youll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.
What your day-to-day will look like:
Assist customers and business partners via telephone and emailHandle customer complaints in a calm, professional mannerDiagnose, assess and resolve problems or issuesMonitor progress of delivery routesScan haul-away pods and verify stampsProcess changes or cancellations to delivery ordersWhat youll need to excel:
At a minimum, youll need:
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
Itd be great if you also have:
High school diploma or equivalent1-year related experience preferably within a call center environmentStrong customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsIn this role, youll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. Were a company where you can continually advance your career, no matter your background – the opportunities are endless and yours for the taking. If youre driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Massive BenefitsCompetitive payHealth, dental and vision insurance401(k) with company matchLife insurance, disabilityEmployee Assistance Program (EAP)Paid time offTuition reimbursement programOur CultureWe do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.
The Next StepReady to join our team? Wed love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here .Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities
