Customer Service Representative Position Available In Fulton, Georgia
Tallo's Job Summary:
Job Description
About usCX Calls is a company dedicated to providing exceptional customer experience solutions. We specialize in optimizing communication channels to enhance customer satisfaction and drive business success. Our innovative approach and commitment to excellence make us a leader in the industry.
Team backgroundOur team is composed of experienced professionals from diverse backgrounds, all united by a passion for customer service and technology. We bring together expertise in communication, technology, and business strategy to deliver top-notch solutions for our clients.
Job Duties & Responsibilities:
Answer incoming customer calls promptly and professionally, addressing inquiries, resolving issues, and providing accurate information.
Assist customers with product/service questions, order status, billing concerns, and troubleshooting support.
Maintain a high level of customer satisfaction through active listening, empathy, and effective problem-solving.
Document customer interactions, update records in the CRM system, and escalate complex issues when necessary.
Follow company scripts, guidelines, and compliance standards while personalizing interactions for a positive customer experience.
Meet or exceed key performance metrics (e.g., call resolution time, first-call resolution, customer satisfaction scores).Stay informed about company products, promotions, and policies to provide up-to-date support.
Collaborate with team members and supervisors to improve processes and service quality.
Requirements:
Excellent verbal communication and active listening skills.
Patience, adaptability, and a customer-first attitude.
Basic computer proficiency and ability to navigate multiple systems.
Previous call center or customer service experience preferred.
Benefits and perksFlexible working hoursOpportunities for professional developmentCollaborative and inclusive work environmentWhy you should work hereAt CX Calls, we believe in fostering a culture of innovation and growth. We are committed to supporting our employees’ professional journeys and providing them with the tools they need to succeed. Join us to be part of a dynamic team that values creativity, collaboration, and customer-centric solutions. recblid ics8a1nr8iq4wajd6pnoo98cvauovw
