Customer Service Representative Position Available In Fulton, Georgia

Customer Service Representative True 6 Alliance, Inc. Atlanta, GA Here at True 6 Alliance, we believe every customer service interaction is an opportunity to deliver excellence. As a leader in the customer relations industry, we pride ourselves on creating meaningful connections with our customers through consultative sales strategies, solving their problems efficiently, and leaving a lasting impression on everyone we serve. Our dedication to customer satisfaction and retention has allowed us to grow our customer base substantially, and we are now looking to bring a new Customer Service Representative on board to assist with this growth. We are seeking a detail-oriented, empathetic, and proactive Customer Service Representative to join our growing team. In this role, you will serve as the frontline ambassador of our company- making initial contact with customers, responding to inquiries, resolving issues, and supervising the sales process to ensure each customer walks away with a positive experience. You will build skills in customer service, sales support, and team management to help you be successful in this role. Responsibilities of a

Customer Service Representative:

Respond to all face to face customer service inquiries promptly and professionally, offering solutions that effectively solve customer issues Assist customers with analyzing available options, making recommendations, placing sales orders, and offering ongoing customer service Facilitate communication between customers, clients, and the company to ensure all elements of the sales process run smoothly and satisfactorily Troubleshoot all issues regarding service coverage, pricing, billing policies, customer service, and technical support on behalf of the customer Conduct on the ground research, collecting customer feedback, monitoring competitor activity, and documenting industry trends to identify areas for internal improvement Qualifications of a

Customer Service Representative:

An associate’s degree or equivalent, preferred Previous experience in customer service, preferred Patient, empathetic individuals able to resolve conflicts effectively Multilingual candidates are encouraged to apply! Adaptable individuals able to work effectively under varying circumstances

Job Type:

Full-time Pay:

$41,074.00 – $46,898.00 per year

Shift:

8 hour shift Day shift

Work Location:

In person