Customer Service Representative Position Available In Fulton, Georgia

Customer Service Representative Giro Pack, Inc. Atlanta, GA Job Details Full-time $57,000 – $60,000 a year 9 hours ago Benefits Health insurance Dental insurance Paid time off 401(k) 5% Match Vision insurance 401(k) matching Qualifications Spanish Microsoft Excel Management Customer service 5 years SAP Microsoft Office Conflict management Relationship management Senior level Communication skills

Full Job Description Customer Service Representative Location:

Atlanta, GA, 30309 At Giro Pack, we are the leaders in the fruit and vegetable packaging industry. If you have purchased bagged clementines or avocados you know our products, and we are looking for a Customer Service Representative to join our Midtown Atlanta team. We are seeking a Customer Service Representative to join our team. In this role, you will be responsible for receiving and placing orders, maintaining orders, and invoicing. The ideal candidate must be detail-oriented, extremely organized, and have strong Excel skills.

Job Description:

Provide operational support across functions, including administering defined procedures, performing analysis, and preparing reports Provide backup customer service support via phone or email Maintain quality claim spreadsheet, prepare quality claims, and follow up on outstanding complaints or requests to customers Order entry backup and maintenance of orders in SAP Follow up on outstanding artwork projects weekly with customers and/or sales rep Invoice all parts and consumable invoices Prepare customs paperwork Send freight tracking information to customers who require this information All purchasing for the Atlanta office or other departments assigned Order office and kitchen supplies for Atlanta and for the Vidalia commercial team Perform other duties as requested or as deemed appropriate by the management

Qualifications:

Minimum 5 years’ of Customer Service experience Per SAP knowledge/experience Strong Microsoft Office knowledge Excellent written and verbal communication skills are essential Strong interpersonal skills and relationship management Attention to detail Innovation and flexibility Results driven, and quality oriented Good working relationship with team members and customers Good conflict resolution skills Ability to multitask Ability to work in a team Have a good sense of judgment Strong communication skills Customer-focused attitude Experience working with cross functional teams Extremely organized and detail oriented to maintain accuracy of all reports and general coordination between all departments Strong follow-up skills and sense of urgency Self-motivated and takes initiative Highly proficient in the following applications Excel Spanish speaking is a plus

Salary:

$57,000 – $60,000 annually Annual discretionary bonus

Full Time Benefits:

Currently 100% company paid Medical, Dental and Vision Paid time off plus Sick time 401k with a 5% match after 1 year