Head of Customer Support – North America Position Available In Fulton, Georgia
Tallo's Job Summary:
Job Description
Summary:
Seeking a Head of Customer Support for North America to oversee profitability, operational management, and customer experience enhancement within the assigned territory.
Job Requirements:
Bachelor’s degree in technical (software engineering, computer science), industrial engineering, mechanical engineering, or business. Ability to obtain a Canadian work visa or TN visa. 5+ years in national sales or project management of technical/industrial solutions. Strong background in logistics, customer product systems, and technical service delivery.
Preferred Skills:
Strategic planning Team leadership Familiarity with automation and software solutions
Job Responsibilities:
Manage CS budgets to ensure revenue stability and profitability. Spearhead new initiatives to expand CS revenue streams. Drive improvements in service delivery and operational efficiency. Lead strategic development of CS processes and technology. Enhance Net Promoter Score (NPS) by implementing customer-centric tools and technologies. Ensure consistency and quality in service delivery. Align resource allocation with business objectives and service level agreements.
