National Customer Care Representative Position Available In Fulton, Georgia

National Customer Care Representative Vitalant

• 3.3 Atlanta, GA Job Details Full-time $17.50
• $20.

10 an hour 1 day ago Benefits Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Qualifications Live chat Social media management Customer service Laboratory experience Mid-level High school diploma or GED Computer skills Customer support 2 years Communication skills Full Job Description As a National Customer Care Rep you will be supporting Vitalant’s life saving mission by supporting our donors inquires, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels. Full time

• Work from home opportunity

Schedule:

Sun

• Thurs, 11:30 am
• 8:00 pm (weekday) and 10:30 am
• 7:00 pm (weekend) or Tues
• Sat, 11:30 am
• 8:00 pm (weekday) and 10:30 am
• 7:00 pm (weekend) To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents.

They include:

Medical, dental, and vision insurance Paid time off Free basic life and AD&D insurance Free short-and-long-term disability insurance

HSA, FSA, STD, LTD 401K

retirement savings with up to a 5% company match We’re looking for someone who can: Investigate, diagnose, and troubleshoot donor inquiries and issues Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone Identify recurring system or application issues and escalate to leadership team Resolve escalated issues related to donor portal, donor store and website troubleshooting Assist with donor scheduling Monitor customer inquiries High school diploma or GED Proficient computer skills required Two years of customer service contact center experience required. One year of technical customer service ie: password reset or create username, creating donor portal and store accounts preferred. One year of text, chat, social media customer support preferred Excellent communication skills to include written and verbal (Evaluated by Grammar Assessment) About Us Vitalant is one of the nation’s largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors. Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development. EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to to let us know the nature of your request. For more EEO information about applicant rights click here