Onsite Bilingual and Non-Bilingual Customer Service Representatives Position Available In Fulton, Georgia

Onsite Bilingual and Non-Bilingual Customer Service Representatives DoverStaffing Agency Atlanta, GA 30345 DoverStaffing is seeking motivated and enthusiastic Non-Bilingual and Bilingual (Spanish) Customer Service Representatives to join our dynamic team. This role is essential in providing exceptional support to our diverse clientele, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills in both English and (English and Spanish) language, enabling them to assist a broad range of customers effectively.

Pay Rate:

$17.00 per hour (Non- Bilingual )

Pay Rate:

$19.00 per hour ( Bilingual – Spanish & English)

POSITION DUTIES

Under supervision, the Customer Service Representative I responds to customer telephone calls in a Call Center environment with our client’s customers to include account maintenance, refund inquiries and password resets. This position also handles inquiries regarding online State Registration requirements. Performs light to moderate research using online web tools. The Customer Service Representative must also maintain a working knowledge of current tax laws and policies and remains abreast of revised policies, procedures, regulations and tax laws to accurately educate, advise and direct internal and external customers.

PRIMARY RESPONSIBILITIES

Assist customers either by phone or in person Review confidential tax information Provide account maintenance according to tax laws and policies and procedures Provide customer support for online self-service functions through the Tax Center Provide knowledgeable and accurate information in a timely and friendly manner Use of technology for advanced support

MINIMUM ENTRY QUALIFICATIONS

High school diploma or

GED AND 1

year of call center experience handling customer’s questions, complaints and/or providing information.

Experience:

Previous experience in a call center or customer service environment is preferred. Strong office skills, including proficiency in using computer systems and software applications. Ability to communicate effectively in both English and another language is required. Demonstrated ability to analyze situations and provide effective solutions. Experience in cash handling is beneficial. Experience working in a high-volume Contact Service environment Bilingual in Spanish or second language, with good verbal and written communication skills in English.

Requirements:

Must be able to pass a criminal background check Must submit an updated resume with related experience Must be able to obtain a Tax Clearance Letter stating that you do not owe any state taxes.

ESSENTIAL QUALIFICATIONS

Customer Service:

Ability to appropriately address customer issues, in the interests of achieving customer satisfaction and respecting business needs

Results Orientation:

Ability to identify the most appropriate method for completing a project or reaching a goal

Good Judgment & Decision Making:

Ability to evaluate all the relevant aspects of a situation, such as potential consequences, and make an appropriate decision

Accountability:

Ability to accept responsibility for one’s actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success

Teamwork & Cooperation:

Ability to promote the team atmosphere, be respectful of all team members, and work well with co-workers & leadership

Analytical Ability:

Ability to analyze problems and resolve issues Join us as we strive to deliver exceptional service while fostering a positive work environment!

Job Types:

Full-time, Temporary Pay:

$16.00 – $19.00 per hour Expected hours: 40.00 per week

Shift:

8 hour shift Day shift Application Question(s): Do you speak Spanish (read and write proficiently)?

Education:

High school or equivalent (Preferred)

Experience:

High-volume call center: 2 years (Preferred) MS office –

Word:

2 years (Preferred)

Microsoft Excel:

2 years (Preferred)

Microsoft Outlook:

2 years (Preferred) Data entry: 2 years (Preferred) Ability to

Commute:

Atlanta, GA 30345 (Preferred)

Work Location:

In person