Open Enrollment Services Representative Position Available In Fulton, Georgia

Join a dynamic team as an Open Enrollment Services Representative in Alpharetta GA, where you will play a vital role in enhancing employee experiences through exceptional customer service. This opportunity allows you to work with a leading provider of cloud-based payroll and benefits solutions, known for its innovative technology and commitment to employee engagement. Open Enrollment Services Representative 8:15am -5:30pm Monday through Friday (Hybrid 3 days in Office) Training- 9:30am to 6:30pm (2 to 3 weeks)

Pay Rate:

$20 to $23

Per Hour Contract Length:

Through February 2026

Responsibilities:

Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction. Work in a call center environment. Serve as the first point-of-contact for employees, addressing inquiries related to payroll and benefits enrollment. Learn and navigate Payroll and Benefits systems to effectively respond to end-user needs. Utilize various platforms including phone, email, and CRM systems to provide stellar support. Analyze issues to determine root causes and generate effective solutions.

Qualifications:

1-3 years of customer service experience in a professional setting. Strong verbal and written communication skills with the ability to convey information effectively. Proven ability to manage customer expectations and handle sensitive situations professionally. Effective collaboration and time management skills in a fast-paced environment.

Requirements:

No planned time off for duration of the contract Minimum at home internet speed of 100 MBPS Download and 20 MBPS Upload Laptop must be hard-wired to Modem via Ethernet Cable (equipment is provided)