Patient Technical Support Representative Position Available In Fulton, Georgia

PATIENT TECHNICAL SUPPORT REPRESENTATIVE

IN Atlanta, GA, USA!

Date Posted:

05/07/2025

Hiring Organization:

Rose International

Position Number:

482340

Job Title:

Patient Technical Support Representative

Job Location:

Atlanta, GA, USA, 30313

Work Model:

Onsite

Shift:

8.00 am to 5.00 pm

Employment Type:

Temporary
Estimated Duration (In months): 12
Min Hourly Rate($): 25.00
Max Hourly Rate($): 27.00

Must Have Skills/Attributes:

Call Center, Healthcare, Medical Terminology, Technical Support
Job Description

Required Education:

• Associate degree with 3-5 years of experience will be considered.

Preferred Education:

• Bachelor’s degree

Requirements:

• 1-2 years of experience in customer service, technical support, or operational support roles.
• Strong computer and troubleshooting skills.
• Excellent communication, patience, and multitasking abilities.
• Detail-oriented with the ability to perform under pressure.
• Must be local and available to work 100% onsite

Preferred Skills:

• Experience in a technical support or sales support environment.
• Medical device or healthcare experience is a plus but not required.
• Ability to thrive in fast-paced, detail-driven workflows.
• A natural problem solver with strong listening skills and empathy.

Overview (Patient Technical Support Representative)
We are seeking a Technical Support Representative to join our team supporting the Cardiomems group in a high-volume, fast-paced patient call center. The ideal candidate will possess strong attention to detail, technical aptitude, and excellent customer service skills. While a medical background is preferred, it is not required. Full training will be provided.

Responsibilities:

• Handle inbound calls from patients and customers related to Cardiomems devices.
• Provide first-level technical support and troubleshoot device-related issues.
• Maintain accurate records in systems while actively listening and assisting callers.
• Collaborate with internal teams to resolve complex issues or escalate as needed.
• Deliver empathetic and professional service to patients, often in sensitive situations.
• Operate efficiently in a high-volume call center environment.

Industry:

Medical/Healthcare

Estimated Start Date:

ASAP

• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

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Benefits:

For information and details on employment benefits offered with this position, please visit . Should you have any questions/concerns, via our secure .

California Pay Equity:

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