Senior Director, Technology Client Support Position Available In Fulton, Georgia

Location:

Atlanta, US-GA

Rate:

Not Specified

Type:

Permanent Senior Director, Technology Client Support Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. As the Senior Director, Technology Client Support, you will be responsible end to end for one of the key AMAPAC Divisions. This would include all new sales pursuits, implementations, support & enhancements. You will manage one or more departments/verticals and IT business services focused on the information technology requirements of GXO clients including business development, project and change management, and ongoing client relationship management. You will ensure the execution of client management is consistent with defined and documented GXO policies and you will support the expansion of GXO’s business based on current goals and strategies. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan. What you’ll do on a typical day:

• Manage entire IT organization for one of the AMAPAC divisions.

Including:

overall financials, project profitability, new sales & business development, support, incidents, & Work Orders. Leader will also manage talent & performance & drive overall IT delivery. (20%)

• Drive understanding of new client, operations & solution needs & assist with building IT solution- feasibility, scope, cost, timeline, etc. to support sales growth. (15%)
• Manage all on-going projects & drive cross-functional collaboration to deliver on time, on budget, defect-free. (15%)
• Communicate, escalate, manage & problem solve all support related issues including high priority incidents & follow-up root causes & prevention errors. (10%)
• Regularly connect with client CIO’s & COOs, internal BU Presidents & executives, instill trust, manage relationships & prioritize across IT to drive outcomes. (10%)
• Set strategy, priorities & clear expectations within team & hold team accountable to it. (10%)
• Analyze business objectives and customer needs; develop, communicate, and implement strategic plans; analyze costs and forecasts, and incorporate into business plans; drive budgeting, forecasting & variance reconciliation process. (10%)
• Drive consistency & best practice adherence by promoting good documentation, & knowledge sharing across the team.

(10%) What you need to succeed at

GXO:

At a minimum, you’ll need:

• Bachelor’s degree or equivalent related work or military experience
• 7 years of experience in IT Project and Program Management experience
• 5 years of experience leadi.

..

Rate:

Not Specified

Location:

Atlanta, US-GA

Type:

Permanent

Industry:

Finance

Recruiter:

GXO Logistics Supply Chain, Inc.

Contact:

Not Specified

Email:

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Reference:

366670_GA

Posted:

2025-05-20 08:46:04 –