US – Field Technical Spt Cons III – US1 Position Available In Fulton, Georgia

Our Fortune 500 client in Alpharetta GA is looking for hardworking, motivated talent to join their innovative team. Are you an Field Technical Spt Cons with a passion for collaborating with multiple teams and an interest in working onsite? Don’t wait… apply today!

Position Title:

Field Technical Spt Cons Location:

Onsite – Alpharetta

GA 30004

Duration:

6+ months with high possibilities of extension

Pay Range:

30-36.50/hr on W2

Job Summary:

Provide best in class Engineering remote support diagnoses for external and internal customers. As trusted advisor, should be self-motivated and will create and maintain effective customer relationships so as to ensure customer satisfaction by providing firsthand resolution to technical highly complex in nature malfunctions, should maintain knowledge of leading-edge technologies and actively contribute to HPs technical knowledge portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer engagement.

Responsibilities:

• Strong analytical and remote troubleshooting skills: solid diagnosis skills with ability to remotely collect and manage information and translate customer faced symptoms into a product issue.
• Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design and following the Remote Technical Support processes.
• Remote resolve technical issues from end users contacts and proactive notification systems (Predictive Press Care), which includes product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general.
• Integration between different department in the company in order to provide End to End professional complete solution to the customers – customer service oriented!
• Trigger an onsite interaction (parts and/or field dispatch) if the issue cannot be fixed remotely. Proper diagnosis and parts identification are key to ensuring proper handover to the FSE (Field Support Engineer).
• Provide ongoing ideas on improvement in the field of remote Engineering.
• Integrate technical knowledge and business understanding to create solutions for customer.
• Provide Standby After-Hours support based on a rotation schedule, with expectation of covering at least one shift each month, supporting 24×7 and 18×6 customer entitlement
• Team player – collaboration and

ONE TEAM ONE GOAL

approach

Knowledge and Skills:

• Excellent verbal and written communication skills to interact with customers and internally.
• Experience in a customer facing role (onsite support, remote support or similar) will be valued.
• Advanced Software and hardware knowledge of computing, storage, and peripheral devices
• Has sufficient depth and breadth of technical knowledge to be individually responsible to carry out any remote technical support.
• Ability to understand & analyse an issue or problem to develop & implement a corrective action plan.
• Able to communicate with internal management confidently and demonstrate the professionalism of the job family.
• Demonstrates the use of consulting skills including questioning, listening, development ideas.
• Ability to perform while under high-pressure situations.
• Understanding customer needs and setting the right priorities for each case.
• Owns and produces customer documentation.

Ability to translate technical details into concise and easy to follow steps.

Education:

• High School Diploma, College Degree in a technical field – preferred

Preferred:

Minimum three (3) years customer service: Are you interested ? Please click apply button! If you are not available or if this is not the right role at the moment, please share the job description with your friends and let us know if any of them show interest. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

• About ManpowerGroup, Parent Company of:

• Manpower, Experis, Talent Solutions, and Jefferson Wells
• _ManpowerGroup® (

NYSE:

MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_

• _Manpower, Experis, Talent Solutions, and Jefferson Wells_
• _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.

We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World’s Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.