Customer Care Coordinator Position Available In Glynn, Georgia

Customer Care Coordinator Brunswick, Georgia Administration Support Services 13958
Job Description

Overview:

Keen Transport, Inc. is seeking a highly organized and detail-oriented individual to join our Customer Service department as Customer Care Coordinator at our Brunswick, Ga office. This opportunity is On-site.

Hours:

Mon- Fri 8 am – 5 pm As a Customer Care Coordinator, you will play a crucial role in providing accurate information to our staff, manufacturers, and customers, ensuring the timely and efficient pick-up, transport, and delivery of freight. In this role, you will also have the opportunity to build and manage customer accounts Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job Description

WHAT YOU’LL DO

Provide customers with accurate and complete information about their shipments.
Review payment terms with customers and inform them of any requirements.
Coordinate with Operations to meet special customer needs.
Ensure all necessary documents are prepared and easily accessible.
Set specific pick-up or delivery times and give advance notice of any special requirements, including state and federal regulation requirements.
Inform customers of any delays, damages, or shortages.
Contact customers on factory releases and provide directions for pick-up and delivery.
Enter and update information in storage and inventory software.
Learn about Keen trailers and equipment and their uses. Job Requirements

WHAT YOU’LL NEED

One year of experience in customer service or inventory control procedures is preferred.
Excellent written and verbal communication skills.
Basic math and computer skills, including proficiency in MS Excel and working knowledge of MS Windows, Word, and Outlook.
Professional and courteous telephone manner. Ability to handle heavy customer contact each day.
Data entry skills with exceptional attention to detail.
Strong organizational skills and the ability to prioritize work independently.
Must have problem resolution, decision-making, and general negotiation skills with customers.
Knowledge of geography and map reading ability.

EVEN BETTER IF YOU HAVE

Work experience within a Shipping and Logistics environment. See yourself at Wallenius Wilhelmsen. We collaborate, we care, we challenge every day to keep the world in motion and transform logistics into a zero- emissions, carbon-free industry. Join us and make it happen!

ABOUT US

Keen Transport We are committed to our employees who are at the heart of our operations, as well as the supporting operational and administrative staff who keep our fleet on the road and on-time. For more than 50 years, we have been developing new services and refining our technical expertise to accommodate the evolving needs of our customers and their machines. In 2017 Keen became part of the Wallenius Wilhelmsen group which allows us to offer a wider range of ocean and land-based services for the heavy equipment market. Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services. At Wallenius Wilhelmsen and across our businesses, salaries are determined by position, level, location, and similar factors. The pay or salary range listed on each job posting reflects the minimum and maximum projected rate of pay for the specific position across our United States locations. Equally as important, as a team member, individual earnings may consider knowledge, skills, abilities, work location and related factors. The current starting salary range for this position is $50,000-$55,000. Wallenius Wilhelmsen team members are also eligible for annual merit-based salary adjustments, and participation in competitive benefit programs. Some roles in the company may offer an additional annual bonus. Additional details on salary or pay ranges and benefits will be available through the interview and employment process. Salary or pay ranges are separate from bonus opportunities and/or benefit plans. At Wallenius Wilhelmsen benefits and perks listed here may vary depending on the nature of employment with Wallenius Wilhelmsen and the country work location. This role will have access to medical, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, basic and supplemental life insurance, and wellbeing benefits, among others. Full-Time U.S. based employees also receive scheduled paid holidays, floating holidays determined each year, as well as paid vacation and sick time We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries. When added up, the effort of our global workforce keeps the world moving.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. We recognize that Diversity, Equity, and Inclusion is central to our business outcomes because it touches every part of our operations and strategy. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.