Guest Services Representative, PRN, Brunswick Position Available In Glynn, Georgia
Tallo's Job Summary: The Guest Services Representative, PRN, Brunswick role at Southeast Georgia Health System involves cordially greeting and assisting guests, referring them to appropriate resources, and maintaining a high standard of service excellence. Requirements include a high school diploma or equivalent, one year of customer service experience, and excellent communication skills. This position also involves training volunteers and ensuring accurate information resources are available.
Job Description
Service Excellence:
All team members of Southeast Georgia Health System will promote service excellence by developing and maintaining positive relationships with customers, other team members, and the medical staff and will ensure the highest quality of care by performing their responsibilities according to the highest professional standards.
Essential Responsibilities:
This description of job responsibilities is intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time. Cordially greets and receives guests with a smile and eye contact. Ascertains their needs and responds appropriately. Refers patients and families to appropriate services and resources as needed. Performs well in stressful and emergency situations by remaining calm and acknowledging that the patient or visitor comes first. Strives to resolve customer concerns and performs service recovery when necessary. Assist with training volunteers and monitoring their performance at the Guest Services desks. Works to ensure information and resource lists are up-to-date and accurate. Maintains supplies for the desks. Provides or coordinates wheelchair assistance or way finding for patients and guests when needed. Performs special projects as assigned.
Minimum Qualifications:
Education High school diploma or equivalent Experience One year experience in customer service related position Licensure None required Knowledge/Skills/Abilities Excellent communication skills. Ability to multi-task while maintaining composure.
