Customer Service Associate I – Police Records Section Position Available In Gwinnett, Georgia

Customer Service Associate I – Police Records Section
Job Details  This listing closes on 5/20/2025 at 11:59 PM Eastern Time (US & Canada). Employer Gwinnett County Salary $37,617.00 Annually Location Gwinnett County, GA Job Type Full-Time Merit Job Number 25-03158 Department Police Department Opening Date 05/13/2025 Closing Date 5/20/2025 at 11:59 PM Eastern Time (US & Canada) FLSA Non-Exempt Description
Benefits
Questions
Class Summary Job Description
The Customer Service Associate position supports the Police Records Section by performing entry level clerical, switchboard, typing, data entry, customer service, filing duties, and report processing. The incumbent will also have open records responsibilities that include processing open records requests received by the Police Department. Essential Duties
Maintenance, processing, storage and destruction of all files, records, and documents submitted to the section. These would include citations, incident reports, accident reports, investigator’s reports, and other official police reporting as directed.
Issuance of Police Permits required by Gwinnett County ordinances.
Provides reports/documentation to customers in accordance with Georgia Open Records Laws.
Processes open records requests received by the Police Department.
Fingerprints and conducts criminal history checks for citizens.
Performs entry level clerical, switchboard, typing, data entry, customer service and filing duties.
Performs other duties of a similar nature. Must be able to work evening hours, weekends, on occasion, or shift work, and must be able to work at off-site locations which may include any of the 6 Police Precincts or Permits office as needed.
Grade
The grade for this position is A13(1). Effective 4/11/2023, this position is eligible for the Employee Referral Program. Minimum Qualifications
High School Diploma, or G.E.D.;
Two years of customer support experience;
Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
Preferred Qualifications
Multilingual Skills
Other Job Requirements/Information
Driver’s License form State of Residency.
GCIC Certification required within six months of employment.
Completion of Defensive Driving course within one year of employment. This job requires a public safety background check to include motor vehicle histories, criminal histories, and finger printing.
Although the work schedule is typicality Monday through Friday (both day and evening hours), there may be an occasion for weekend or holiday work.
Multilanguage translations may be required.
For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.

Note:

The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change. Additional Information Police Department
For more information about this department, please click here. About Gwinnett County Welcome to Gwinnett County Government Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more Careers with impact Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected. Exceptional benefits Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation. World-class community More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes. Gwinnett County is an award-winning employer! Atlanta’s Healthiest Employer by Atlanta Business Chronicle
Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more! Vision Gwinnett is the preferred community where everyone thrives! Mission Gwinnett proudly supports our vibrantly connected community by delivering superior services. Values

Integrity:

We believe in being honest, building trust, and having strong moral principles.

Accountability:

We believe in stewardship, transparency, and sustainability.

Equity:

We believe in fairness and respect for all.

Inclusivity:

We believe in engaging, embracing, and unifying our communities.

Innovation:

We believe in continual adaptation of technology, process, and experience. Hiring Process Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below: Hiring Process
FAQs Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law. Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com. Employer
Gwinnett County
Phone
770.822.7915
770.822.7923 http://www.gwinnettcountyjobs.com
Address
75 Langley Drive Lawrenceville, Georgia, 30046