Customer Service Center representative Position Available In Gwinnett, Georgia
Tallo's Job Summary: Sortimo of North America Inc. is looking for a Customer Service Center Representative to join their team. The ideal candidate should have 1-3 years of relevant experience and excellent communication skills. Responsibilities include handling customer inquiries, resolving issues, providing product information, and managing complaints. The position offers competitive salary, health insurance, and opportunities for professional development.
Job Description
About Us Sortimo is the global leader in innovative mobility solutions & van racking interiors for vehicle organization. Sortimo of North America Inc. (SNA) is based in Atlanta and a wholly owned subsidiary of Sortimo International GmbH, based in Germany. After more than fifteen years in business, SNA has established Sortimo as a premium brand for van upfits and organization in the US market having equipped many well-known fleets. At Sortimo, we are dedicated to providing cutting-edge products to our clients. We pride ourselves on our commitment to excellence and our innovative approach to efficiency and productivity for our customers. We continued our growth by moving into a new facility in the Atlanta metropolitan area with active local manufacturing and assembly for a number of critical parts. Job Summary We are seeking a Customer Service Center Representative to join our team full-time. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. Responsibilities Respond to
Customer Inquiries:
Answer phone calls, emails, and other communications from customers, addressing their questions and concerns promptly and professionally.
Resolve Issues:
Troubleshoot and resolve customer issues, escalating complex problems to higher-level support when necessary.
Provide Product Information:
Maintain expert knowledge about company products and services to effectively assist customers. Provide knowledgeable answers to questions about product, pricing and availability.
Handle Complaints:
Manage customer complaints with a positive attitude, ensuring a satisfactory resolution.
Follow-Up:
Conduct follow-up communications with customers to ensure their issues are resolved and they are satisfied with the service.
Document Interactions:
Accurately record customer interactions and transactions in the company’s CRM system and report to the manager with predefined reports.
Marketing:
Support in Social Media Marketing and onsite trade show preparation
Collaborate:
Work with other departments to find solutions to customer problems and improve overall service quality. Follow and track the company’s supply chain and customer orders to make sure customer’s needs are met Qualifications At least 1 – 3 years’ of relevant work experience. Previous experience in customer service or a related field is preferred. Excellent communication skills, both verbal, written and interpersonal; strong problem-solving abilities Proficiency in ERP and CRM software (SAP) and Microsoft 365. Fast learner of new tools and processes. Ability to multi-task, organize, and prioritize work. Patience, empathy, and a positive attitude; ability to handle stressful situations calmly and effectively. Benefits Competitive salary and performance-based bonuses. Health insurance. Retirement savings plan with company match. Opportunities for professional development and career growth.
