Customer Service Representative Position Available In Gwinnett, Georgia

Customer Service Representative
Req #2203
Tool Source Warehouse, Inc. (Lawrenceville, GA), Lawrenceville, Georgia, United States of America
Job Description
Posted Tuesday, June 10, 2025 at 10:00 PM
Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.
As part of the GMS family of companies, TSW, along with its excellent customer service and dedicated sales team, has become a dependable choice for companies who want competitive pricing with no minimum order requirements. This saves time and paperwork by being able to order products from dozens of manufacturers in the quantities you need, all in one phone call.
For more information about our family of companies, please visit gms.com or tswfast.com.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with state and local law.

Position Summary:

The role of a Customer Service Representative, or CSR, is to provide our customers with outstanding sales experience from start to finish. A CSR is a professional who handles customer inquiries, provides product or service information, and resolves customer issues. They act as a liaison between the company and its customers, ensuring satisfaction and addressing any concerns or requests efficiently.

Duties & Responsibilities:

Ensure all communications with customers represent the company’s culture, values and practices
Maintain professional relationships with customers and coworkers
Provide excellent customer service to all customer accounts
Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional product and sales information.
Promptly answer phones/emails, enter orders, quote pricing, provide product information, etc.
Make outbound phone calls to customers concerning orders, resolving issues, and building relationships.
Assist Inside Sales Representative with sales opportunities and business growth (offering new/old products, show room resets, potential new accounts, research, etc)
Develop product knowledge
Ability to use company computer systems
Utilize IT to obtain information that will help grow new and existing business
Other tasks, as assigned

Other Competencies:

Ability to self-manage, show initiative, solve problems, and be proactive
Communicate professionally, both verbally and in writing to coworkers, customers, and vendors
Develop and maintain a good working relationship with all personnel, customers, and vendors
Effectively utilize all capabilities of Trend system
CSRs may work via phone, email, or chat.
Ability to stay organized, follow up, and track results
Thrive in a fast-paced hands on environment

Basic Qualifications:

High school diploma or GED equivalent.
Ability to self -manage, show initiative and be comfortable meeting the public
Be a team player, demonstrate attention to detail and have good organizational skills.
Bilingual a plus
Exceptional computer skills (Microsoft Suite, Excel, Outlook, etc)

Physical Demands:

Must be able to remain in stationary position 80% Must be able to operate basic office machinery
Must be able to communicate with team and management and be able to exchange accurate information in these situations.
Constantly working in office environment

Mental Demands:

Quickly communicate solutions if problems occur
Demonstrate a high degree of sound judgement Problem solve and prioritize tasks
Manage stress level depending on projects and deadlines
Multitask various projects simultaneously
Growth Mindset that embraces continuous improvement
Detail minded and organized

Company Benefits:

Medical, Dental, Vision, Disability & Life Insurance
401k
Paid holidays & vacation days
This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.
Job Details
Job Family
GMS USA
Pay Type
Hourly