Customer Service Representative Position Available In Gwinnett, Georgia
Tallo's Job Summary: A customer service representative position is available at a local coffee-delivery company in Norcross, Georgia. Responsibilities include managing customer queries, processing orders, and resolving complaints across various communication channels. The ideal candidate will have experience in customer support, be proficient in using computers, and possess strong phone/email skills. The pay rate for this role ranges from $17.00 to $18.00 per hour.
Job Description
Customer Service Representative
Location Norcross, GEORGIA, USCategory Customer Service/Call Center 05/09/2025
Customer Service Representative
A local coffee-delivery company is hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers & managing phones and emails.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Phone/email skills & etiquette.
Experience working with customer support.
Compensation / Pay Rate (Up to): $17.00 – $18.00
