Insurance Customer Service Associate Position Available In Gwinnett, Georgia

Insurance Customer Service Associate 3.8 3.8 out of 5 stars Duluth, GA 30096 • Hybrid work Company Description Alfa Insurance, a subsidiary of the Alabama Farmers Federation, is a highly rated insurance provider with over 1 million policies in force. Known for its stability, reliability, and affordability, Alfa is committed to providing personalized service and excellent insurance coverage to its customers. Role Description We are seeking a full-time Customer Service Representative Assistant who will work closely with our employees, servicing our existing clients, as well as new clients. The Assistant will be responsible for providing support to our team members and clients, while delivering excellent customer service. Qualifications Prior Commercial Insurance Experience who is currently Licensed in the state of GA (Insurance Producer License – Property and Casualty). Admin Skills Analytical Skills Communication and Customer Service skills Strong attention to detail and problem-solving abilities Ability to work well in a team environment Key Responsibilities include Assists Account Managers with Servicing of Accounts Processing of certificates of insurance and evidence of property, and requesting additional insured/loss payee endorsements as needed Checking Policies and Endorsements for Accuracy Processes Claims and update Agency Management System with Claim Number, Adjuster Information and Miscellaneous Claim Correspondence. Utilize Agency Management System to Document Activities and Suspense, Assist with updating the system with accurate policy and customer information Processing of basic Bonds Process Auto ID Cards Follow-up with clients on Non-Payment Notices Assist with collecting audit information and following up on year-end audit What We Offer Flexible hours Part time or Full Time available Quarterly end performance based bonus Exceptional training with experienced team members Opportunities for advancement and recognition as we promote from within

Dynamic Team Environment:

Our workplace thrives on a small vibrant team atmosphere. While this position is in office, you will always have lots of support

Job Types:

Full-time, Part-time Pay:

$15.00 – $18.00 per hour Expected hours: 40 per week

Shift:

Day shift Morning shift

Language:

English (Required) Ability to

Commute:

Duluth, GA 30096 (Required) Ability to

Relocate:

Duluth, GA 30096: Relocate before starting work (Preferred)

Work Location:

Hybrid remote in Duluth, GA 30096