Technical Customer Service Representative Position Available In Gwinnett, Georgia

Technical Customer Service Representative 3.0 3.0 out of 5 stars 1327 Northbrook Parkway, Suwanee, GA 30024 Deliver great experiences—one customer at a time. At Murrelektronik, we don’t just sell products, we build partnerships. As a Customer Service Representative , you’ll be at the heart of that mission, serving as the first point of contact for internal and external customers and making sure their questions are answered, their orders are processed smoothly, and their experience exceeds expectations. This role is ideal for someone who’s energetic, detail-oriented, and thrives on helping others. If you’re the kind of person who loves solving problems and making people’s day better, we want to hear from you. What You’ll Do Handle incoming customer inquiries via phone, email, and our case management system. Accurately process orders and pricing/availability quotes (P&A). Support and maintain order entry accuracy, ensuring timely completion. Resolve customer issues with a sense of urgency and a focus on satisfaction. Learn our product catalog and begin building foundational product knowledge. Collaborate with Customer Service Specialists and other internal teams to ensure seamless service. Attend training sessions to grow your knowledge and skills. What You Bring 1-3 years of customer service experience (bonus if it’s in a technical, B2B, or manufacturing setting). Familiarity with SAP or similar CRM/ERP systems is a plus. Comfortable using Microsoft Office tools, especially Outlook, Word, and Excel. Excellent communication skills—both written and verbal. Detail-driven mindset with a desire to get things right the first time. Positive attitude, team spirit, and a customer-first approach. Willingness to learn and grow in a fast-paced, ever-changing environment. Emotional intelligence and professionalism in all interactions. Alignment with Murrelektronik’s core values. Education & Work Environment Bachelor’s degree in Business or a related field preferred. Minimal travel may be required for team meetings or training. This role is in-office. Standard office setting with occasional lifting (up to 15 lbs). You’ll need the ability to sit, stand, and use a computer for extended periods. Why You’ll Love It Here You’ll be part of a team that values growth, collaboration, and a great attitude. Here’s what we offer: Medical, dental, and vision benefits (with HSA contributions) Telemedicine and dedicated healthcare support—even if you waive our plan Generous PTO, paid holidays, and volunteer time off Paid parental leave Fitness reimbursement Work from home days 401(k) with a 4% company match Tuition reimbursement and professional development support A forward-thinking, global team that values creativity and curiosity At Murrelektronik , our success is primarily based on our committed employees, innovative products, market and customer centricity, effective logistics and quality consciousness.

We are proud of this:

for our company, founded in Oppenweiler in 1975, today occupies a leading position not only on a national, but also on an international basis. We at Murrelektronik strive to establish long-term connections. And not only in a technical sense, but also in our particularly close connections to our customers. For this reason, we attach importance to employee satisfaction and welfare. We aim to support this through various services and benefits. We offer a robust benefit package to include medical, dental and vision services, tuition reimbursement, annual uniform stipend, flexible work environment and much more.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Parental leave Vision insurance

Shift:

Day shift Application Question(s): Do you have 2+ years of experience with customer invoicing? Do you have 2+ years resolving customer issues? Does $21-24/hr meet your salary requirements?

Experience:

Customer service: 2 years (Required)

SAP:

2 years (Preferred)

Work Location:

In person