Bilingual Customer Service Representative Position Available In Hall, Georgia

Bilingual Customer Service Representative 3.5 3.5 out of 5 stars Gainesville, GA 30507 The Customer Service Representative is responsible for handling inquiries via phone and e-mail, processing customer requests accurately, promptly and efficiently, as well as resolving issues; all by following defined procedures, using analytical and critical thinking skills as well as exercising some independent judgment.

Duties and Responsibilities:

• Answering inbound calls, emails and text messages from customers
• Partner with our customers and other departments to resolve issues
• Process customer requests, including new service, scheduling services, etc
• Make outbound collection calls, emails and text messages
• Able to think fast, find answers and respond quickly to customer inquiries
• Must be able to multi-task, maintain organization and complete tasks

Qualifications:

• Proper telephone and email etiquette is a must
• High School Diploma or equivalent
• Reliable transportation
• Excellent time management skills
• Strong computer skills, including the ability to master new systems and to enter data quickly and accurately, filing documents, updating customer profiles/accounts
• Excellent verbal and written communication skills
• Bilingual Preferred (English & Spanish a PLUS)

Job Type:

Full-time Pay:

$16.00 – $20.00 per hour

Shift:

Morning shift

Work Location:

In person