Client Services Representative (Warner Robins) Position Available In Houston, Georgia

Client Services Representative (Warner Robins) 3.7 3.7 out of 5 stars 400 Corder Road, Warner Robins, GA 31088 Nichols, Cauley & Associates, LLC is a full-service public accounting firm seeking a qualified Client Services Representative to join its expanding team. The Client Services Representative is responsible for providing outstanding service to our clients by addressing inquiries, resolving issues, and ensuring a positive client & team member experience. This role requires excellent communication skills, a proactive approach to problem-solving, and a strong commitment to customer satisfaction.

Key Responsibilities:

Client Interaction:

o Distribute daily correspondence such as phone calls, mail, emails & faxes. o Prepare written communications for the management team. o Provide detailed information about products and services. o Maintain a professional and courteous demeanor in all client interactions.

Issue Resolution:

o Identify and resolve client issues effectively and efficiently. o Escalate complex issues to appropriate departments as necessary.

Account Management:

o Assist clients with account setup, maintenance, and updates. o Assisting with purchasing, maintaining records management systems, and performing basic accounting services.

Documentation and Reporting:

o Maintain client and firm confidentiality. o Maintain accurate records, including retrieving and filing records and reports, including the ability to use scanning equipment and maintain accuracy of files. o Track projects and prepare reports to help keep projects on task. o Provide insights and suggestions for improving client services.

Team Collaboration:

o Assist with office administration tasks, including the assembly and distribution of client information, interfacing with team members and clients, and scheduling of firm and team activities. o Work closely with other departments to resolve client issues. o Participate in team meetings and training sessions. o Contribute to the development and implementation of client service policies and procedures.

Qualifications:

Associates degree in business or related field; Bachelor’s of business administration, management, marketing, communications, or related field preferred.

Experience:

o Previous experience in customer service or client relations is preferred. o Experience in Accounting is a plus.

Skills:

o Excellent verbal and written communication skills. o Strong problem-solving abilities. o Proficiency in using customer service software and CRM systems. o Ability to multitask and manage time effectively. o High level of attention to detail and accuracy.

Key Competencies:

o Customer-focused mindset with a commitment to providing excellent service. o Strong interpersonal skills and the ability to build relationships with clients. o Ability to work independently and as part of a team. o Adaptability and willingness to learn new skills and processes.

Working Conditions:

Nichols, Cauley offers a dynamic and supportive work environment. The position may require occasional overtime or weekend work. Nichols, Cauley provides opportunities for professional growth and development.

Benefits:

Compensation commensurate with experience 401K plan (with up to 4% salary paid employer contributions) Medical Insurance Dental Insurance Flexible work arrangements Generous Paid time-off & Holidays Flexible spending accounts Employee life insurance Supplemental life insurance for Employee and Dependents Long-term Disability insurance Short-term Disability insurance Accidental death & dismemberment insurance Paid parental leave Childcare Assistance Education Preferred Associates or better in Business Administration or related field Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.