Order Fulfillment, Shipping, and Customer Service Specialist Position Available In Jackson, Georgia

Order Fulfillment, Shipping, and Customer Service Specialist Lu’s Wigs Braselton, GA 30517 Company Overview Lu’s Wigs is a leading retailer in the beauty and personal care industry, specializing in high-quality wigs and hair accessories. We are dedicated to providing exceptional products and services that enhance our customers’ confidence and style. Summary We are seeking a Customer Service Representative to join our team at Lu’s Wigs. In this role, you will be the first point of contact for our customers, providing them with outstanding service and support. Your contributions will be vital in ensuring customer satisfaction and loyalty. Responsibilities Assist customers with inquiries regarding products, orders, and services. Provide exceptional customer service via phone, email, and chat. Process orders accurately and efficiently through our system. Maintain detailed records of customer interactions and transactions. Resolve customer complaints promptly and professionally. Educate customers about product features and benefits to enhance sales opportunities. Collaborate with team members to improve overall customer experience. Packing orders Processing returns Dropping off orders to

USPS/UPS

Picking up returns from PO BOX Requirements Proven experience in customer service or related field. Strong communication skills with excellent phone etiquette. Ability to handle multiple tasks while maintaining attention to detail. Familiarity with data entry processes and computer systems. Sales experience is a plus but not required Packing and shipping orders accurately and carefully Strong organizational and multitasking abilities Excellent written and verbal communication skills Customer service experience (especially in e-commerce) Basic technical skills for using shipping platforms and CRM systems Attention to detail and pride in delivering a luxury-level customer experience Managing returns and exchanges according to policies Answering customer emails, live chats, and occasional phone calls Handling order-related questions and resolving customer issues professionally Updating order statuses and shipment tracking promptly If you are passionate about helping others and want to be part of a dynamic team at Lu’s Wigs, we invite you to apply today! Your journey towards making a difference starts here.

Job Type:

Full-time Pay:

$16.84 – $18.00 per hour Expected hours: 40 per week

Shift:

Day shift

Work Location:

In person