Call Center Representative Position Available In Laurens, Georgia
Tallo's Job Summary: Join Jacuzzi Bath Remodel of Middle Georgia as a Call Center Representative in Dublin, GA. This full-time role offers an hourly wage of $15.00 - $25.00 plus commission. Responsibilities include outbound calling, scheduling appointments, and providing excellent customer service. Qualifications include communication skills, organization, and a positive attitude. Benefits include health insurance, paid time off, and career advancement opportunities. Apply now to be part of our dynamic team!
Job Description
Call Center Representative Jacuzzi Bath Remodel of Middle Georgia Dublin, GA 31021 • Hybrid work
About Us:
Jacuzzi Bath Remodel of Middle GA is a local contractor specializing in high-quality Jacuzzi bath remodels. We provide expert design and installation services for homeowners looking to upgrade their baths or showers. Our team is committed to delivering excellent customer service, ensuring that every bathroom remodel meets the highest standards of quality and satisfaction.
Job Overview:
We are looking for enthusiastic and motivated Call Center Representatives to join our dynamic team. As a Call Center Representative, you will engage with potential customers who have requested a free quote for their bathroom remodel. You will be responsible for setting appointments for in-home consultations with our designers, providing a top-notch customer experience, and ensuring that each potential lead is handled with care and professionalism.
Key Responsibilities:
Outbound Calling:
Make outbound calls to potential customers who have requested a free quote for their bathroom remodel, and gather relevant information to assess their needs.
Uncovering Customer Needs:
Ask a series of questions about the customer’s current bath or shower, and identify any problems they may be experiencing (e.g., leaks, cracks, outdated style).
Scheduling Appointments:
Schedule in-home consultations with our designers for qualified leads. Ensure all decision-makers are present for the appointment and gather necessary details like names, contact information, and preferred appointment times. Promote the Value of the
Consultation:
Explain the benefits of having a free, in-home consultation and walk-through of the available options.
Address Questions:
Answer common inquiries about pricing, timeframes, and services (i.e., re-glazing, repairs, complete remodels).
Manage Lead Status:
Update lead status in our system and follow up with customers based on their status, including day-of, follow-up, and rescheduled calls.
Record Keeping:
Accurately document interactions and schedule updates in our system.
Customer Service:
Provide excellent customer service at all times by being friendly, clear, and informative.
Qualifications:
Experience:
Previous experience in customer service or sales is preferred, but not required.
Communication Skills:
Excellent phone and interpersonal communication skills. Must be comfortable engaging in conversations, asking qualifying questions, and discussing potential bathroom remodel options.
Organization:
Strong organizational skills with the ability to manage multiple leads and follow-up activities.
Computer Skills:
Comfortable using computer systems for data entry and appointment scheduling.
Positive Attitude:
Enthusiastic, friendly, and professional demeanor.
Detail-Oriented:
Able to gather key details and maintain accurate notes in our CRM system.
Schedule:
Full-time position Must be available for outbound calls during business hours, typically Monday to Friday, with some potential for occasional weekend shifts.
Compensation:
Hourly +
Commission:
Competitive Hourly plus commission based on the number of appointments set and leads converted into consultations.
Benefits:
Health insurance, paid time off, and potential career advancement opportunities within the company. Why Join Us? Work with a passionate, professional team in a fast-paced and rewarding environment. Be part of a company that values personal growth, ongoing training, and career development. Enjoy the satisfaction of helping homeowners transform their bathrooms with Jacuzzi Bath Remodel’s exceptional products. How to
Apply:
If you’re ready to bring your communication skills and customer service expertise to a growing company, we’d love to hear from you! Apply today by submitting your resume and a brief cover letter outlining to or by calling 478-357-3140.
Job Type:
Full-time Pay:
$15.00 – $25.00 per hour Expected hours: 40 per week
Benefits:
Health insurance Paid time off
Shift:
Evening shift
Supplemental Pay:
Bonus opportunities Performance bonus Ability to
Commute:
Dublin, GA 31021 (Required)
Work Location:
Hybrid remote in Dublin, GA 31021
