Customer Service Dispatcher for Concrete Products Position Available In McDuffie, Georgia

Customer Service Dispatcher for Concrete Products Thomson Concrete Materials 946 Mesena Road, Thomson, GA 30824 DISPATCHER

JOB DESCRIPTION

The Dispatcher reports directly to the Dispatch Manager and is responsible for the safe dispatching of quality ready-mix concrete deliveries, for providing a professional level of customer service with all customers; and for assisting the Manager in safely and efficiently maintaining and operating the ready-mix concrete plant facilities.

AVAILABILITY

The Dispatcher is expected to work Monday through Friday and Saturdays as required. The Dispatcher must be flexible to adjusting daily start and/or finishing times to meet the needs of our customers. A standard workday is 7:00 a.m. to 4:00 p.m.

ESSENTIAL RESPONSIBILITIES & DUTIES ORDER SCHEDULING AND CUSTOMER SERVICE

Answer the telephone and give information to callers in a polite, courteous, and respectful manner. Greet and assist customers/visitors to the plant. Accurately take and enter orders for company products into the company’s computer-based dispatch systems. Accurately compute amounts using a calculator, including calculations of the cubic yard quantity of concrete required for a customer order. Using the computer based dispatching system, schedule the orders for delivery and dispatch loads of ready-mix concrete product with a focus on maximizing available resources and ensuring high quality customer service. Find a way to say “yes” to a customer. Secure tax numbers from customers and record in the order-entry/dispatch system as required. Quote prices for company products within guidelines established by the Manager. Refer customer inquiries with special pricing considerations to the Manager for follow-up. Build strong relationships with area customers and work to ensure that Thomson Concrete is their preferred ready-mix supplier. Maintain radio communication with drivers to provide guidance when problems or questions arise. Utilize the dispatch system to accurately monitor and track the trucks dispatched from the plant. Prepare ready-mix concrete delivery tickets and counter tickets as required. As necessary, receive cash payments associated with C.O.D. orders from drivers. Coordinate with other ready-mix plants on the allocation of truck/driver resources. Assist the Manager in the monitoring and follow-up on past due uncollected open account credit sales, returned checks, and other payment-related problems..

ADMINISTRATIVE

Assist the Manager in the completion of any required weekly, monthly, or annual reports, as required.

RESTRICTIONS

The following restrictions apply to the Area Dispatcher position: Must be able to read, write, and understand English and Spanish. Must be able to pass a pre-employment drug screen. Must be proficient in basic math skills. Must be proficient in in basic computer skills including the use of email, word processing and spreadsheets.

Job Type:

Full-time Pay:

$18.00 – $23.00 per hour Expected hours: 45 per week

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Schedule:

Overtime Language:

Spanish (Required)

Work Location:

In person