Customer Service Representative-Level 1 Position Available In Muscogee, Georgia

Customer Service Representative-Level 1 Acom Integrated Solutions – 3.7 Columbus, GA Job Details Full-time $17 – $20 an hour 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications Bilingual CRM software Sales Customer service English Mid-level 3 years High school diploma or GED Driving Client services Data entry Customer support Phone etiquette Communication skills Full Job Description Join Acom Integrated Solutions as a Customer Care Team Member! For over 50 years, Acom has earned the trust of thousands of customers by providing comprehensive fire, security, and technology solutions and services. This type of challenge takes a team, which is why we are looking for applicants passionate about assisting customers, growing professionally, and supporting their fellow teammates.

Position Overview:

As a Customer Care Team Member , you’ll be the first point of contact for our customers, providing exceptional service and ensuring customer satisfaction. In this role, you’ll manage inbound calls, offer product and service information, resolve issues, and engage with customers in a meaningful way. We’re looking for individuals who are passionate about helping others, have strong communication skills, and thrive in a dynamic, customer-focused environment.

Key Responsibilities:

Manage Inbound Calls:

Handle a high volume of incoming calls, addressing customer inquiries and providing timely, accurate information.

Customer Needs Assessment:

Engage with customers to assess their needs and offer appropriate solutions to ensure satisfaction.

Build Long-Term Relationships:

Develop and maintain strong relationships with customers through open communication, trust-building, and proactive engagement.

Provide Accurate Information:

Ensure all information provided to customers is accurate, clear, and helpful using the right tools and resources.

Resolve Customer Complaints:

Address customer concerns with empathy and provide solutions, ensuring a swift resolution and follow-up to ensure satisfaction.

Promote Offers and Service Agreements:

Identify opportunities to present service agreements and current promotions to customers, driving sales and enhancing their service experience with tailored solutions.

Document Interactions:

Maintain detailed and accurate records of all customer interactions, service requests, and sales activities within our CRM system.

Follow Communication Procedures:

Adhere to company procedures, guidelines, and policies to maintain consistency and quality in all customer interactions. Go the

Extra Mile:

Always look for opportunities to exceed customer expectations and create memorable service experiences. What You Bring to the

Team:

Proven Experience:

At least 3 years of experience in customer service, ideally in a high-volume, fast-paced environment.

Problem-Solving Skills:

Ability to listen to customers, identify their needs, and resolve issues efficiently.

Communication Excellence:

Strong verbal and written communication skills to engage customers effectively and professionally.

Adaptability:

Ability to respond to a wide variety of customer personalities and issues with a positive and solutions-focused attitude.

Organizational Skills:

Ability to multitask, prioritize, and manage time effectively in a busy work environment.

CRM Experience:

Familiarity with CRM software and the ability to document customer interactions accurately.

Sales Opportunity Identification:

The ability to identify sales opportunities during customer interactions.

High School Diploma:

A high school degree is required, and additional certifications or education in customer service are a plus.

Background Check and Drug Screening:

Must pass a background check and drug screen upon accepting an offer.

Physical Requirements:

Prolonged periods of sitting at a desk while using a computer and speaking on the phone. Must be able to type for extended periods.

Benefits:

Work/Life Balance:

Generous paid time off.

Health and Wellness:

Comprehensive medical, dental, and vision insurance with generous employer contributions.

Financial Security:

401(k) with company match to support your long-term financial goals.

Additional Perks:

Employee assistance program, discounts, and more.

Job Type:

Full-time Pay:

$17.00 – $20.00 per hour , eligible for bonuses and commission

Expected Hours:

40 hours per week

Shift:

8-hour shift

Location:

In-person, Columbus, GA 31909

Qualifications:

Experience:

Minimum 3 years in customer service (required)

Education:

High school diploma or equivalent required. Ability to

Commute:

Must be able to commute to the office in Columbus, GA.

Additional Information:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. This job description is not designed to be exhaustive and may change as needed.

Job Type:

Full-time Pay:

$17.00 – $20.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Experience:

Customer service: 3 years (Required) Ability to

Commute:

Columbus, GA 31909 (Preferred) Ability to

Relocate:

Columbus, GA 31909: Relocate before starting work (Preferred)

Work Location:

In person