Customer Experience Lead Position Available In Richmond, Georgia

Customer Experience Lead BrandsMart – 3.4 Augusta, GA Job Details Full-time $14 an hour 8 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Qualifications Customer service Basic math No experience needed English High school diploma or GED Entry level Under 1 year Full Job Description We are BrandsMart – A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based environment with competitive benefits. This is much more than a job – it is a career with purpose.

Customer Experience Lead Duties and Responsibilities:

Assist Department Manager with various duties in their absence Cashier Operate cash terminals and verify purchase price Process payments Clean and maintain cash office Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management Returns Knowledge of BrandsMart USA return and exchange policies Handle all customer inquiries quickly in a courteous and efficient manner Must be able to provide a solution with minimum supervision In specific locations, receive and document customer repairs. Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center Customer Service Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner. Assist customers with delivery related inquiries Must be able to provide a solution with minimum supervision

Required Education, Experience, and Certifications:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately perform the above requirements. No prior experience is required. Prior retail and/or customer service experience is preferred.

Required Skills and Competencies:

Ability to read and write fluently in English (or another language as may be required) sufficiently to communicate with customers, read invoices, repair orders, faxed requests and similar written materials. Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required. BrandsMart Total Rewards Our team members are our greatest asset. As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: Employee assistance program Employee purchase program with exclusive discounts Physical and financial well-being programs 401(k) plan with contribution matching Paid time off, including vacation days, sick days, and holidays Life and disability insurance Medical, dental and vision insurance Pay on Demand •Benefits vary based on full- and part-time employment status. About BrandsMart At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career – our focus on being a premier retail leader and providing a customer experience that is second to none. If you are looking for a company with passion and a dedication to our customers and team members alike, join us today. BrandsMart is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact . BrandsMart is an Equal Opportunity Employer. #Indeed-Full-Time