Customer Support Representative Position Available In Richmond, Georgia

Customer Support Representative Carole Fabrics

• 3.0 Augusta, GA Job Details $15
• $18 an hour 6 hours ago Benefits Paid parental leave Health insurance Dental insurance Parental leave Vision insurance 401(k) matching Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Customer service Call center Mid-level 3 years High school diploma or GED Data entry Communication skills Full Job Description Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products.

We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally. As a member of the Hunter Douglas family of brands, Carole Fabrics has proudly served the interior design community for more than 60 years, making the finest soft window treatments in the industry. We take pride in our reputation for exceptional quality, our broad on-trend collection of the finest fabrics, and our devotion to personal service. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours? Position Overview The Customer Service Representative will be responsible for delivering superior customer support by answering customer inquiries quickly and effectively, resolving issues with empathy and care, documenting issues to share with internal teams, nurture relationships, and improve brand credibility. This role is 100% work from office. What you’ll do Deliver friendly customer service while accurately fulfilling customer orders via phone and email, answering inquiries and managing incoming calls. Track and troubleshoot customer orders and shipments Take and record customer complaints. Research and resolve issues within Carole guidelines Provide customer timely and accurate information relative to general inquiries Issue returns and return labels on repair and remakes Monitor Customer Service email Inbox

• respond to customer inquiries in timely manner Collaborate and partner with cross-functional teams to provide excellent customer service File, pull, and purge paperwork Basic product knowledge Maintain call log Performs other duties as assigned Who you are High school diploma 3-5 years customer service representative experience in a call center environment Ability to multitask and manage time effectively Accuracy with names, numbers and spelling Ability to use office equipment, such as computers, phone and scanner/copier Proficient in Microsoft Excel and Microsoft Word and M365/Outlook Experience in Gmail and Google chrome Strong communication skills including listening, verbal and written skills Strong attention to details Data entry skills Office administration skills What’s in it for you?

Hourly $15.00

• $18.00 Generous benefits package including medical, dental, vision, life, disability A company culture that prioritizes internal development and professional growth Time off with pay 401(k) plan with a degree of employer matching Paid parental leave Wellness programs and product discounts Monday
• Friday, 8:30am
• 5:30pm Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

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