Medical Customer Service Representative Position Available In Richmond, Georgia

Medical Customer Service Representative 3.1 3.1 out of 5 stars Augusta, GA Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist with inquiries, resolve issues, and ensure a positive experience for all clients. The ideal candidate will possess strong communication skills and a passion for helping others, particularly in a medical office environment. Duties Respond to customer inquiries via phone, email, and chat in a professional manner. Provide accurate information regarding products and services. Utilize medical terminology to assist customers effectively. Maintain phone etiquette while handling calls to ensure customer satisfaction. Perform data entry tasks accurately and efficiently. Analyze customer feedback to improve service delivery. Collaborate with team members to resolve complex issues. Document interactions in the customer management system for future reference. Assist in training new staff on customer service protocols. Experience Previous experience in a customer service role is preferred, especially in a medical office setting. Proficiency in English is required; bilingual or multilingual candidates are highly desirable. Familiarity with medical terminology is an advantage. Strong communication skills with the ability to convey information clearly and effectively. Experience with data entry and basic computer skills is essential. Ability to analyze situations and provide appropriate solutions promptly. Join us as we strive to provide outstanding service to our customers while fostering a supportive team environment!

Job Type:

Full-time Pay:

$15.69 – $17.46 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday No weekends

Work Location:

On the road