Customer Support/Help Desk Position Available In Rockdale, Georgia
Tallo's Job Summary: Customer Support/Help Desk position available at NR Consulting LLC in Conyers, GA 30013. Offering $20.00/hr pay rate for bilingual (Spanish/English) individuals. Responsibilities include providing technical assistance, troubleshooting hardware/software/connectivity issues, and escalating support tickets. Minimum qualifications: High School diploma/GED and 6 months call center experience. Preferred qualifications: 1+ year as Helpdesk Technician. Job Type: Contract, with a pay range of $19.00 - $20.00 per hour.
Job Description
Customer Support/Help Desk NR Consulting LLC Conyers, GA 30013 • Hybrid work
Pay:
$20.00/hr
Description:
MUST be Bilingual, Spanish/English Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple i
OS Job Type:
Contract Pay:
$19.00 – $20.00 per hour
Schedule:
Day shift Monday to Friday Morning shift Application Question(s): Please provide your email address?
Experience:
Help desk: 1 year (Preferred)
Language:
Spanish (Required) Ability to
Commute:
Conyers, GA 30013 (Preferred) Ability to
Relocate:
Conyers, GA 30013: Relocate before starting work (Preferred)
Work Location:
Hybrid remote in Conyers, GA 30013
