Customer Support/Help Desk Position Available In Rockdale, Georgia
Tallo's Job Summary: We are hiring a Helpdesk Support professional in Conyers, GA. Responsibilities include resolving IT issues, installing systems, and maintaining records. Experience in desktop support and familiarity with ticketing systems required. This contract position pays $19.00 - $20.00 per hour with benefits like 401(k) matching and life insurance. Fluent Spanish speakers preferred. Apply in person.
Job Description
Customer Support/Help Desk 4.8 4.8 out of 5 stars Conyers, GA 30013 Hybrid Role Overview We are seeking a dedicated Helpdesk Support professional to join our team. The ideal candidate will provide technical assistance and support to internal users, ensuring efficient resolution of IT-related issues. Duties Respond to user inquiries via phone, email, or in-person regarding IT issues Troubleshoot and resolve hardware, software, and network problems Install and configure computer systems, software, and peripherals Collaborate with IT teams to escalate complex issues Maintain accurate records of IT support requests and resolutions Provide excellent customer service to all users Experience Proven experience in desktop support and IT help desk functions Familiarity with firewall configurations and VPN setups Proficiency in using Jira, ServiceNow, and other ticketing systems Knowledge of Linux operating systems is a plus Strong communication skills and ability to work well in a team environment
Job Type:
Contract Pay:
$19.00 – $20.00 per hour
Benefits:
401(k) matching Life insurance
Schedule:
8 hour shift Monday to Friday Application Question(s): Provide your email address
Experience:
Customer Support:
2 years (Preferred)
Language:
Spanish (Preferred)
Work Location:
In person
