Customer Service Representative Position Available In Thomas, Georgia

Customer Service Representative 3.6 3.6 out of 5 stars 122 Fairbanks Avenue, Thomasville, GA 31792 United Refrigeration (A nationwide HVAC Wholesale Distributor) is seeking qualified applicants to fill a counter sales position. Would prefer that applicants have a minimum of 3 years HVAC/R field or wholesale experience. Candidates with multi year inside sales experience in other industries may also be considered. Genuine enthusiasm for sales and dealing with people a must. See detailed job description below. Provide customers with prompt, knowledgeable, and courteous service. Essential Job Functions Greet customers promptly and courteously by name (if known) Answer telephones promptly and courteously identifying yourself and the company Provide professional and knowledgeable assistance to customers Provide accurate and timely execution of customer’s orders, requests and other services Enhance customer orders by asking if other products are needed that were not specifically requested Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc. Load and unload company, customer and outside carrier vehicles using proper equipment Break down and put away stock Regular and punctual attendance Ability to monitor own time to stay within shift guidelines Follow-through/follow-up on promises and commitments made to customers Make deliveries if needed (local valid driver’s license required) Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc. Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets Perform related jobs as required Physical Demands Requires moving, lifting, and carrying up to 50 pounds Requires prolonged standing, bending, stooping, stretching and ability to climb ladders Requires exposure to chemicals and solvents Skills and Abilities Ability to cross-reference and recommend substitute products Ability to get along with customers and other employees, follow directions and work under pressure Equipment Must be able to operate computer and other office machines such as fax, calculator, photocopier, etc. Fork lift Education/Knowledge Basic knowledge of heating, air conditioning and refrigeration Learn and understand United’s product offering as well as rest of industry Attend product seminars provided “in-house” and trade education groups (RSES, ACCA, ARW, etc.) and vendor trainings Work Conditions . Overtime as required during off-season and mandatory during season and inventory. Saturdays as required by location and season. Requires manual dexterity and eye-hand coordination for data input Heated store area Unheated warehouse area Concrete floors

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Location:

In person