Customer Service Specialist – LaGrange, GA Position Available In Troup, Georgia

Atlas Roofing Corporation 3.9 Customer Service Specialist – LaGrange, GA Sign in to apply La Grange, GA Sign in to apply Atlas Roof and Wall Insulation, a division of Atlas Roofing Corporation, is seeking a Customer Service Specialist for the LaGrange, GA facility. From a single asphalt shingle manufacturing facility in 1982, Atlas has grown to 36 facilities in North America providing worldwide product distribution. Today, products from the company’s four major divisions, Polyiso Roof & Wall Insulation, Shingle & Underlayment, Molded Products, and Web Technologies, are manufactured in state-of-the-art facilities and shipped from our network of manufacturing plants and distribution facilities in the United States, Canada, and Mexico. Customer Service Specialist Primary Responsibilities Act as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience. Manage existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service. Handle all customer requests promptly managing customer orders from placement through shipment and billing. Monitor backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations. Advise management and outside sales of changes in lead time, or production problems that may impact customer service. Complete Special Approval Request and Buying Agreements for deviated pricing as necessary. Verify price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum. Follow up proactively on quoted projects to assist in securing orders. 25% Travel Customer Service Specialist Experience Customer account management experience preferably in a manufacturing environment Customer Service Specialist Knowledge, Skills & Abilities Excellent telephone skills (primary liaison between customer and company) Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers. Customer Service Specialist Education, Licenses & Certifications A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment. Total Compensation Salary – Starting in the upper $40ks Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts. Atlas Roofing Corporation is an Equal Employment Opportunity Employer. No calls or agencies please. IND3

Job Type:

Full-time Pay:

$45,000.00 – $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance

Shift:

8 hour shift Application Question(s): What is your desired annual salary?

Education:

Bachelor’s (Preferred)

Experience:

Customer service: 4 years (Required) ERP systems: 4 years (Required) Data entry: 4 years (Required)

Location:

Lagrange, GA 30240 (Preferred)

Work Location:

In person See company reviews