Child Support Customer Services Representative 2 – 00193190 Position Available In [Unknown county], Georgia

Child Support Customer Services Representative 2 – 00193190
Job Details  This listing closes on 5/31/2025 at 11:59 PM Eastern Time (US & Canada). Employer Georgia Department of Human Services Salary $42,901.10 Annually Location Statewide, GA Job Type Full Time Job Number 2025-78334 Division/Office DCSS Administration Unit

COMMUNICATION CENTER

Opening Date 05/28/2025 Closing Date 5/31/2025 at 11:59 PM Eastern Time (US & Canada) Max Number of Applicants 100 Description
Benefits
Questions
Description Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia’s most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia’s vulnerable children and adults. What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position. Start your career in public service. DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child’s life. The Georgia Department of Human Services (DHS), Division of Child Support Services (DCSS) is seeking candidates for the position of Child Support Customer Services Representative 2 for the Communication Center. This position is a telework position.

JOIN OUR TEAM!

!!

Job Description Pay Grade:

F Under general supervision, communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.

Roles and Responsibilities:

Communicates Child Support obligations and communicates necessary information to ensure obligations are met.
Communicates with clients and other constituents via telephone, email, correspondence, and direct contact.
Coordinates child support activities with legal, judicial, and public organizations.
Obtains and documents detailed information.
Performs other professional responsibilities as assigned by supervisor.

Core Competencies:

Home based technology that is equipped with a Windows based operating system and high speed internet access in order to receive the agency’s software applications required for candidates approved to telework.
Compliance with State of GA teleworking policy requirements.
Excellent oral, written, analytical, presentation and interpersonal communication skills.
Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment. Minimum Qualifications High school diploma/GED AND Two (2) years of direct job-related experience.
OR
One (1) year of experience at the lower level Child Support Cust Svc Rep 1 (SST090) or position equivalent.
Preferred Skills/Qualifications Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience: High school diploma/GED AND Two (2) years of call center experience Additional Information For more detailed information about the Georgia Department Human Services https://dhs.georgia.gov/ Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HRHelpline The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified. Employer
Georgia Department of Human Services https://dhs.georgia.gov/
Address
47 Trinity Avenue SW
1st Floor
Atlanta, Georgia, 30334