Client Services Associate Position Available In [Unknown county], Georgia
Tallo's Job Summary: The Client Services Associate position in Atlanta, GA, is a full-time role reporting to the Key Account Manager in the Account Management department. Responsibilities include handling customer inquiries, scheduling services, resolving issues, and providing timely feedback. Qualifications include a Bachelor's degree, 2+ years of customer service experience, and strong communication skills. Benefits include fully paid medical premiums, 401(K) with employer match, and generous PTO. Visit rubicon.com for more information.
Job Description
Posting Details
Posted:
April 30, 2025
Full-Time
Remote
Locations
Showing 1 location
Atlanta, GA 30326, USA
+1 more locations
Job Details
Description
Job Title:
Client Services Associate Location:
Atlanta, GA- Remote – USA
Reports to: Key Account Manager
Department Name:
Account Management
Job Types:
Full Time, Non-Exempt
Overview
We are seeking a dedicated and personable Customer Service Associate to join our team. The Client Services Associate (CSA) processes inbound customer service requests and inquires via phone, e-mail, and Internet portals. The CSA is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company provided services as well as communicating effectively with team members within the customer operational department.
Key Responsibilities
Provide timely and accurate information to inbound customer service requests
Respond promptly and professionally to incoming phone calls, E-mails, and other web-based systems
Process customer service requests according to established department policies and procedures
Provide timely feedback to the company regarding service failures or customer concerns
Schedule services with service partners; Enter and update service requests and orders into designated internal work order system and/or portals
Follow up throughout the life of existing tickets and keep the customers informed about ticket status
Determine problems that demand immediate promotion to direct supervisor
Support strategic ongoing initiatives communicated by the direct supervisor
Respond proactively to customer inquiries and concerns
Resolve invoice questions and investigate payment issues with vendors; assist manager with preparing the customer bills each month
Verify data points and update the system as needed
Project management as needed, including sustainability reporting, optimizing services, finding cost savings, weekly status updates, communicating policy updates that are relevant to customers, etc.
Qualifications
Bachelor’s degree preferred
2+ years of customer service experience
Strong verbal and written communication skills
Demonstrated ability to work well as part of a team
Ability to enter a high volume of transactions quickly and accurately with great attention to detail
Strong organizational and multitasking skills
Willingness to corporate with customers and management to resolve any issues that may arise
Ability to work evenings, weekends and holidays as required
Basic knowledge of MS Office and Excel
Benefits Healthcare Benefits:
Fully paid medical premiums for all full-time employees and their dependents
401(K) with employer match after 90 days of employment
Maternity/Paternity Leave Policy:
Rubicon provides paid maternity leave based on years of service, as well as paid paternity leave
Generous PTO:
Generous Paid Time Off is granted to the employees (with proper approvals), with a minimum of 12 days in your first year of employment plus 11 company paid holidays per year Inclusion & Diversity Affinity Groups to support belonging
Physical Demands and Working Environment
While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time. Travel to attend team meetings may be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions
To facilitate working from home, and as a requirement for this role, candidates must provide their own eligible, high speed internet access with sufficient bandwidth to execute all job functions. Company laptop will be provided
About Rubicon
Rubicon builds technology products and provides expert sustainability solutions to waste generators and material processors to help them understand, manage, and reduce waste. As a mission-driven company, Rubicon helps its customers improve operational efficiency, unlock economic value, and deliver better environmental outcomes. To learn more, visit rubicon.com.
Rubicon is an Equal Employment Opportunity Employer. We also maintain a Drug-Free Workplace.
Rubicon is committed to sustainability and will rely on all employees to serve as an advocate for ESG both internally and externally to help grow the Company’s ESG objectives.
Environment:
Contribute, measurably, to Rubicon’s carbon reduction goal and circular economy efforts
Social:
Support Rubicon’s efforts to cultivate/promote racial and gender equity
Governance:
Advance Rubicon’s commitment to best-in-class governance practices
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
