Customer Service Representation – Remote 1099 Phone and Chat – (#OFP) Position Available In [Unknown county], Georgia

Customer Service Representation

• Remote 1099 Phone and Chat
• (#OFP) 2.9 2.9 out of 5 stars Georgia
• Remote Amazing 1099 Contractor Role !

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We are seeking Fully Remote 1099 Customer Support Specialists with a background in consultative sales. Must reside in Florida, Georgia, or Indiana .

Pay Rate:

$17.10/hour for

Production & Training Training:

5 days of Virtual Training + Mandatory meet and greet

Hours of Operation:

Monday

• Friday, 8 AM
• 8 PM (Closed Holidays)

Schedule:

8-hour shifts, 32 hours/week

Start Date:

Friday, 6/20/2025

Role Summary:

Driven by our goal to help families save for their children’s future education, our Customer Support Specialists play a key role in supporting clients via phone and chat. We’re looking for candidates with a consultative sales mindset—able to understand customer needs, educate them on their options, and guide them toward the best-fit solutions.

Key Responsibilities:

• Engage with clients using a customer-first, consultative approach to identify their needs and recommend suitable financial products
• Deliver exceptional service while also identifying opportunities to offer options and add value
• Demonstrate deep knowledge of products and services to build trust and confidence with clients
• Maintain professionalism, patience, and empathy in all client interactions
• Collaborate with quality and training teams to self-manage performance and development
• Ensure accurate documentation of all client interactions in our CRM
• Support clients using pre-written templates and the Call Center Knowledge Base
• Uphold KPIs including quality, efficiency, and sales-related metrics
• Contribute positively to the team environment and company culture

What We’re Looking For:

• 1-2 years of customer service experience or consultative sales, preferably in a call center or e-commerce environment
• Proven ability to uncover client needs and offer solutions that align with their goals
• High school diploma or equivalent
• Strong written and verbal communication skills
• Data entry speed: 45-55 WPM minimum
• Comfortable multitasking between systems, chat, and phone
• Experience with CRMs (e.g., Salesforce preferred)
• Self-starter with strong organizational skills and attention to detail
• Flexibility to work weekends/evenings as needed
• Dependable, with a history of strong attendance and punctuality
• Demonstrated alignment with our STRIVE values:

Service, Tenacity, Responsibility, Integrity, Versatility, Entrepreneurship Work From Home Requirements:

Minimum PC Requirements CPU Speed

• Dual Core 1.2 GHz or better
• Intel Core i3 or AMD Ryzen 3 or better Hard Drive
• 40 GB or more of available space
• 100 GB or more of total space Memory
• 8 GB of RAM or better Operating System
• Windows 10 or 11 Professional (No Macs or Chromebooks)
• Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
• Two (2) available USB 2.0 or greater ports Minimum Monitor and Accessory Requirements Monitor
• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p) USB Headset with Microphone
• JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and

JPL BL-053+P JPL USB 2.0

universal bottom lead with volume and mute function Camera

• Integrated or USB Camera
• Dual monitors may be required on some client programs Minimum Software Requirements Google Chrome
• Latest version of Google Chrome for Windows
• Certain client programs may require specific versions of Microsoft Internet Explorer Minimum Internet Connectivity Requirements Standard Connection / Speed
• Hard-wired connection (no wireless)
• Minimum 45 Mpbs download / Minimum 10 Mpbs upload
• Internet connection must not be shared with more than 3 devices in the same location Maximum Latency Threshold
• 120 milliseconds (ms)

Job Types:

Contract, Seasonal Pay:

$17.10 per hour Expected hours: 30

• 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home

Shift:

8 hour shift

Work Location:

Remote