Customer Service Representative Position Available In Whitfield, Georgia
Tallo's Job Summary: The Customer Service Representative role entails resolving customer inquiries, processing orders, and handling complex issues. Requirements include a high school diploma, 1 year of customer contact experience, and excellent communication skills. This full-time position offers health insurance, paid time off, and a day shift schedule, located in Dalton, GA.
Job Description
Customer Service Representative 2.6 2.6 out of 5 stars 3562 Dug Gap Rd, Dalton, GA 30720
Essential Duties & Responsibilities:
Resolve customer inquiries, including but not limited to order status, product information, order processing, account status, sales programs, as well as product line knowledge Process all customer orders received by: EDI, telephone, fax, email, and mail through order entry system (AS400) efficiently and error free Resolve complex and escalated customer issues, received via phone or email, with little intervention from Team Lead Answer any customer inquiries (fax, phone, email and mail). Check stock, provide availability dates, Ship samples as required by customers Collaborate with other company departments such as billing, credit, freight and transportation to solve customer inquiries
Requirements:
High school diploma or general education degree (GED) At least 1 year of customer contact experience within the manufacturing area Excellent interpersonal and communication skills – Email and phone etiquette Ability to work effectively with cross-functional departments including but not limited to Pricing, Sales, Administration, Logistics, Finance Commitment to company values Ability to read and interpret documents such as procedure manuals, work instructions, software manuals Excellent attention to detail Manufacturing experience with exposure to AS400
Job Type:
Full-time Benefits:
Health insurance Paid time off
Shift:
Day shift
Work Location:
In person
