Part Sales and Customer Service Representative Position Available In Ascension, Louisiana
Tallo's Job Summary: The Parts Sales and Customer Service Representative plays a crucial role in ensuring high customer satisfaction and service standards. Responsibilities include assisting customers with parts and service needs, loading/unloading deliveries, generating parts orders, and communicating with customers regarding service work. Ideal candidates exhibit strong communication skills, multitasking abilities, and proficiency in essential computer programs. Bilingual ability is highly preferred.
Company:
Ditch Witch Of South Louisiana
Salary:
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Job Description
- The Parts Sales and Customer Service Representative ensures excellent service standards and high customer satisfaction are being achieved to our internal and external customers
- As a member of the Customer Service team, this position supports the marketing of Ditch Witch equipment and parts by establishing and maintaining positive business relationships with existing and potential customers and vendors
- The employee also performs other duties as needed or assigned
- Assisting customers and service technicians with their parts and service needs will be a primary focus of this position
- Responsible for loading and unloading deliveries
- This position performs safety-sensitive functions, including but not limited to, the operation of motor vehicles, other vehicles, equipment, machinery and power tools. Performing daily reports, creating and receiving parts purchase orders
- Assist with continuous improvement ideas and directives from both departments and management
- Effectively pulls, packages and/or ships parts for orders received from customers or the service department for work orders
- Provides product and service information, resolves customer issues in a financially, timely and responsible manner
- Generates parts orders from emails, faxes, telephone calls, and notes in a timely manner
- Check-Ins of customer equipment coming into the shop for service work by verifying serial numbers, number of hours on the machine and warranty details
- Writing up or creating a work order in the Intellidealer system effectively verifying proper tax codes, customer information and clearly noting the service needs
- Preparation of preliminary work order invoices for service manager review to verify proper tax codes, service technician time rates, etc
- Communication with customers regarding completion of service work, acquiring payment for said services and completion of delivery tickets when machine is picked up from the service department by the customer
- Keep work area, warehouse and outside inventory stocking locations, neat and organized
- Organize and clean inventory as needed
- Builds sustainable relationships of trust through open and interactive communication
- Establishes and maintains excellent relationships with customers, clients, supervisors, and coworkers
- through positive attitude, professionalism and proactive communication
- Performing daily forklift inspections and moving lifts in/out of warehouse to start and end the day
- Assists with inventory management of the warehouse as needed
- Alternating on call responsibilities for nights and weekends
- Other duties as assigned
- ## Qualifications
- Maintain a positive, professional attitude while working in demanding situations; consistently exhibit a “customer service oriented” manner in dealing with people
- Ability to multi-task in a fast-paced environment choosing the best overall solution to serve customers needs
- Demonstrate effective communications skills by telephone, in person and in writing
- Experienced in essential computer programs
- including CDK, IntelliDealer, Microsoft Word, Outlook and Excel
- Self-motivating, high productivity, ability to learn new skills, and reliable in areas of attendance, attention to quality with a cordial, cooperative personality
- Willing to work extra hours including evenings, weekends and holidays
- Bilingual Ability highly preferred, English required and Spanish desired
- Mechanical aptitude preferred
- Inventory experience a plus.
