Customer Service Representative Position Available In Bossier, Louisiana
Tallo's Job Summary: The Customer Service Representative position at the Louisiana Office of Community Development offers a salary range of $12.00 to $15.00 hourly. Responsibilities include providing exceptional customer service, answering inquiries, interpreting policies, and maintaining knowledge of available resources. Requirements include a high school degree, minimum 1 year of inbound call center experience, strong computer skills, and typing proficiency of at least 30 words per minute.
Job Description
Customer Service Representative
Regular Full-Time
Customer Service
LA – Bossier City, Bossier City, LA, US
2 days ago
Requisition ID:
4954
Salary Range:
$12.00 To $15.00 Hourly
Summary of Position The Customer Service Representative represents the Louisiana Office of Community Development. The CSR provides outstanding customer service to both internal and external customers by professionally answering all customer inquiries and ensuring that customers receive accurate information politely and promptly. Essential Job Requirements
Serves as CSR to provide support to callers with general program questions, interprets policy and clarifies information, checks eligibility or renewal status, etc.
Receives and responds or refers complaints related to the program. Demonstrates thorough knowledge of programs and other available resources.
Recognizes and can communicate internally how this role supports the overall goal to improve Disaster Recovery readiness and interprets policy and clarifies information as needed for the public.
Completes work accurately and in a timely manner, accepts accountability for work performance.
Receives and responds to phone calls and information requests from stakeholders and the general public regarding general LOCD information.
Maintains thorough knowledge of the Department’s policies and services.
Routes phone calls or messages to the appropriate LOCD contact
Assists staff sort, log, and scan mail from stakeholders and the general public
Fluently reads, writes, and speaks English
Regular and timely attendance
Performs all other duties as assigned by direct supervisor and/or LOCD Center Manager.
Required Education
High School Degree required
Some College or Business school preferred
Required Experience
Inbound Call Center experience – minimum 1 year
Strong computer skills and typing proficiency required
Ability to maneuver websites proficiently, perform review and locate required information
Must be able to type at least 30 words per minute
