Client Success Specialist Position Available In Caddo, Louisiana

Client Success Specialist AFS Logistics – 3.0

Shreveport, LA Job Details Full-time Estimated:

$38.3K – $46K a year 1 day ago Qualifications Microsoft Powerpoint Microsoft Word Microsoft Excel Microsoft Outlook Customer service Mid-level Bachelor’s degree Computer skills Account management 2 years Communication skills

Full Job Description Position Title:

Client Success Specialist (CSS) This role is a office based position located in

Shreveport, LA Purpose/Job Function:

The CSS plays a critical role in ensuring clients receive excellent service by supporting operations and sales. This role will work with several internal teams and carriers, to provide valuable solutions and exceed client expectations. In addition, this role is responsible for upholding our core values: Ethics, Engagement and Excellence.

Essential Functions:

Exceed customer expectations daily by creatively solving problems, offering valuable insight, and proactively managing transportation needs Develop relationships with clients that focus on customer service, execution, and value creation Ensure client satisfaction through an understanding and application of AFS products and services Engage with clients via phone and email to offer valuable industry updates and news Support Sales by gathering data and supporting documentation to create business reviews and reports Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions Provide LTL support and resolve service issues as needed, many times reaching out to carriers directly Work with FAP and carriers for client invoicing and payment resolution Troubleshoot technical issues on behalf of clients and work with IT to provide resolution Document client communication and interactions via Salesforce, acting as a single point of contact for phone calls, emails, chat and tickets from end users regarding IT issues and queries

Qualifications and Requirements:

Strong communication skills, both verbally and written, with the ability to present information to a small group of business users and executives/decision-makers Passion for customer service with a proven track record of building strong client relationships Detail-oriented with the ability to gather, organize, and analyze data Enthusiastic, confident, and results-oriented Self-motivated yet able to work in a team environment Empathetic, with the innate ability to listen and ask discovery questions before trying to solve a problem you may not fully grasp Proficient computer skills including

MS Outlook, Word, PowerPoint, and Excel Education/Experience:

Minimum of two years of account management or customer service experience Bachelor’s degree required or 2-3 years of relevant experience in lieu of degree Preference given to those with experience or studies in transportation/logistics

Working Conditions:

This position will sit in front of a computer for long hours at a time and may cause eye irritation or even muscle strain. This position does not require any strenuous or physical activity.

Customary Work Hours:

8:00 A.M. to 5:00 P.M., Monday through Friday. AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.