Customer Care Representative Position Available In Caddo, Louisiana

Customer Care Representative 3.4 3.4 out of 5 stars 1826 Claiborne Ave, Shreveport, LA 71103

Title:

Customer Care Representative Department:

Customer Care Location:

1826

Claiborne Avenue, Shreveport, LA Wage Category:

Non-Exempt Report To:

Senior Director, Customer Services and Sales Overview:

The Customer Service Representative manages customer interactions via email and telephone by providing product information, resolving complaints, processing orders, and maintaining detailed records. This role requires strong communication and problem-solving skills and the ability to maintain a positive, customer-focused attitude while working across internal departments to meet customer needs. The representative ensures a high level of customer satisfaction by responding promptly and efficiently, organizing workflow, and maintaining accurate customer databases. This position also contributes to sales by upselling and cross-selling products and services. Duties include but are not limited to: Customer Interaction and Communication Communicate professionally with customers via email and telephone. Maintain a positive attitude when responding to customer inquiries and complaints. Follow up with clients to ensure satisfaction and encourage repeat business. Provide pricing, delivery information, and product details to customers. Direct unresolved requests and issues to the appropriate personnel. Escalate customer concerns to management when necessary. Order Processing and Account Management Set up and maintain new and existing customer accounts. Provide accurate quotes and process customer orders efficiently. Organize workflow to meet customer timeframes and ensure prompt service. Maintain and update customer databases with current information. Reporting and Record Keeping Keep detailed records of customer interactions, transactions, inquiries, comments, and complaints. Prepare product and customer reports based on data gathered during customer interactions. Internal Coordination Communicate and coordinate with internal departments to resolve customer issues and fulfill orders. Share feedback from customers to assist in improving products and services. Other Responsibilities Become knowledgeable about the Louisiana Association for the Blind (L.A.B.) products and services. Perform other related duties as assigned to support team operations.

Key Competencies:

Strong interpersonal and active listening skills. Excellent verbal and written communication skills. Ability to analyze and solve problems effectively. High attention to detail and accuracy. Strong customer service orientation. Adaptability and a proactive, self-starting attitude. Qualifications High School Diploma or equivalent. Knowledge of customer service principles and practices. Familiarity with applicable products and markets. Proficiency in Microsoft Office applications (Outlook, Word, Excel). Strong typing skills and comfort with numeric, oral, and written language applications. Prior customer service experience preferred. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. All applicants will also be required to pass a pre-employment drug screen, background check, and social security screening. Louisiana Association for the Blind (L.A.B.) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or genetics, or any other classification protected by federal, state, or local law.

Apply via our website:

https://lablind.com