Customer Experience Representative – Shreveport Airport Position Available In Caddo, Louisiana

Customer Experience Representative – Shreveport Airport Enterprise Mobility – 3.5 Shreveport, LA Job Details Full-time $14.96 an hour 1 day ago Benefits Profit sharing Health insurance Dental insurance Paid time off On-the-job training Vision insurance 401(k) matching Employee discount Life insurance Qualifications Sales Customer service High school diploma or GED Driver’s License Vehicle maintenance Training & development 1 year Entry level Full Job Description Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world’s best and most trusted mobility company. National and Alamo has exciting opportunities for Customer Experience Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position pays $14.96 / hour and is located at the Little Rock Airport located at 5103 Hollywood Ave Shreveport, LA 71109.

We offer:

Paid time off Consistent full time 40 hour per week schedule Employee discount Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule available:

Monday:

4:00pm to 12:00am

Tuesday:

OFF Wednesday:

OFF Thursday:

4:00pm to 12:00am

Friday:

4:00pm to 12:00am

Saturday:

4:00pm to 12:00am

Sunday:

4:00pm to 12:00am Responsibilities Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years old High School Diploma or G.E.D. required Must have a minimum of 1 year of customer service experience Must have a minimum of 1 year of sales experience Must have a valid driver’s license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.