Customer Service Rep(Part-time)(Float) Position Available In Caddo, Louisiana

Customer Service Rep(Part-time)(Float) Azalea Cleaners, Inc. Shreveport, LA Job Details Part-time From $12 an hour 1 day ago Benefits Employee discount Qualifications High school diploma or GED Client services Customer support Phone etiquette Communication skills Entry level Full Job Description We are looking for a customer service representative to work Friday from 12:00pm to 6:30 pm & Saturday from 7:45am to 1:15pm at our main facility. Candidate will also cover vacations/absences at our other two locations which are 4 miles & 8 miles from our main facility. Reliable transportation is a must!!! A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Entering items in POS system accurately Tagging/pinning clothing properly Organizing outgoing clothing conveyors Stocking conveyor with readied orders Manage incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication skills Ability to multi-task, prioritize, and manage time effectively High school degree

Job Type:

Part-time Pay:

From $12.00 per hour Expected hours: No less than 12 per week

Benefits:

Employee discount

Work Location:

In person